?? #ConflictResolution in the Workplace: A Guide to Debugging Team Dynamics ??
SHRM

?? #ConflictResolution in the Workplace: A Guide to Debugging Team Dynamics ??


Hey #LinkedInFam,

Navigating the complexities of Product Engineering and Software Development Life Cycles (#SDLC) has taught me that code isn't the only thing that needs debugging. Team conflicts can be just as tricky and can significantly impact your sprint velocity and overall productivity.

?? Identifying the Issue: Root Cause Analysis

Before you git commit to any resolution, perform a root cause analysis. Use tools like "5 Whys" or even a SWOT analysis to identify the underlying issues.

?? Method 1: Pair Programming Approach

Just like pair programming helps in code quality, a one-on-one discussion can often resolve conflicts. Sit down with the involved parties and act as the "code reviewer" to objectively assess the situation.

?? Method 2: Agile Retrospective

Incorporate conflict resolution as a part of your sprint retrospective. Discuss what went well and what didn't, and plan actionItems for improvement.

?? Method 3: Role-Based Access Control (RBAC)

Clearly define roles and responsibilities. Misunderstandings often occur when boundaries are blurred. Use an RBAC model to assign specific roles, much like you would in a secure cloud environment.

?? Method 4: Version Control

Keep track of all communications and agreed-upon resolutions. Treat it like version control for conflicts. This ensures transparency and can be referred back to in future sprint planning.

?? Method 5: The Mixed Method - Agreement Hierarchy ( The one I usually use but text taken from a post by Dave Kline )

When two or more people disagree, start by asking:

  • Do we agree on the goal?
  • The priority?
  • The plan to achieve it?
  • The role each person plays?
  • What the problem is?
  • Who caused it?

The disagreement is often in the details, but the root cause is higher up. Aligning on these key points can often dissolve conflicts and pave the way for a successful commit.

?? Metrics to Measure Success

  • Decrease in blocker issues related to team conflicts
  • Increase in team velocity
  • Positive feedback in peer reviews

?? Takeaway

Conflicts are inevitable, but they don't have to be disruptive. With the right debugging tools and a robust framework for resolution, you can turn conflicts into opportunities for growth and code refactoring.

Feel free to share your methods for conflict resolution in the comments below! ??

#TeamDynamics #Agile #Leadership #DevOps #ConflictResolution

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