Conflict Is Normal: Keep It Creative
Catarina (Cat) von Maydell, MBA
Want change? Know your power. Use your power. | Strategic coaching & facilitation
Environments and stakeholders are constantly in flux. When one thing changes everything around it needs to adjust in response to the friction created. Change creates conflict which is sometimes easy to resolve, sometimes extremely difficult.
Change is a normal state. Therefore, conflict is also normal. We cannot choose if there is conflict.
But we can choose whether we make conflict a creative process or a destructive one. Conflict signals there is opportunity to adapt for the purpose of surviving and ideally thriving.
Change is Continuous; Our Response is a Choice
Our world is constantly changing. Even before climate change, the climate was constantly changing. So are the tectonic plates of the earth. Flora and fauna have gone through well documented evolutions to survive their changing environment, and to develop a competitive advantage for thriving.
Many beautiful flowers and animals are extinct because they could not or would not evolve to suit the conditions of their environment. Many powerful regimes and companies failed because they could not or would not evolve to survive in the new social, political, or economic conditions.
And the opposite is also true. There are many groups and individuals that thrive, sometimes against all odds. They develop unique competitive advantages, when others will not or can not.
Everyone must choose whether they will adapt appropriately to changes in the systems we are all living in.
Surviving and thriving are not due to randomness or luck. They are the result of people learning to navigate the emerging environment and to build their competencies to navigate better.
For example, many people were angry about profound injustices. But the leaders who actually created positive change (eg Nelson Mandela, Martin Luther King) learned how to navigate the extreme conditions so they could align radically opposed people. They constantly adapted themselves and their approaches to their environment to achieve their goals.
The people who are willing to learn how to effectively navigate environments with conflict are the ones who are most likely to 'win'. The ones who are unwilling or unable to learn how to navigate conflict effectively will lose. Creativity is required to create win-win scenarios rather than 'winner-take-all'.
Our world is now increasingly chaotic as a result of accelerating climate change, increasing geopolitical tensions, and opposing interests between the 'haves' and 'have nots'. The stability so many of us grew up in in the western world is disappearing (has disappeared) in politics, business, societies, and our communities.
Despite the coming challenges, surviving is possible. And so is thriving. If we choose to develop the competencies of creative conflict.
Conflict is Not the Opposite of Peace
The first thing most of us need to do is to evolve how we think about conflict.
Many people consider 'harmony', ’peace’, or lack of conflict to be a measures of success. And they consider the messiness of conflict to be undesirable.
When there is no conflict, we should savour that time. But it is not a natural state. The fear of all conflict - the desire to forestall it - is when we create the conditions for destructive conflict.
If we accept conflict as normal - and recognize that it does not need to be destructive, we create the conditions for creative conflict. Creative conflict is where we create the opportunities to right previous wrongs and to make things better.
A great definition of peace is:
Martin Luther King Jr. distinguished between 'counterfeit peace' and 'true peace'. He described
“Peace is not the absences of tension, it is the presence of justice.”
?- Credited to Nelson Mandela, Martin Luther King, Mahatma Ghandi & Ronald Reagan
We live in a world where everything that works at some point in time will become outdated or worn out. People who are comfortable with the status quo - regardless of how outdated it is - will fight to maintain what is. But the people for whom the status quo is not working will become increasingly agitated.
We can choose the 'counterfeit peace' of the outdated status quo. And then deal with the inevitable destructive conflict.
Or we can choose an active peace-making process, the creative process of resolving conflict so we increase the changes of surviving and thriving.
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We Are Taught To Avoid Conflict
We also need to challenge how we respond to conflict.
Despite the importance of creative conflict, many people are very uncomfortable with it. As Lindsay Ell, a childhood sexual assault survivor?recently said?'society rewards ignorance (not 'rocking the boat') far more than standing up for what we believe in'.?
Destructive conflict starts brewing when those voices are ignored or silenced. The 'problem' with 'counterfeit peace’ and false ignorance is that everyone reaches a breaking point. At some point in time, the people whose needs are being supressed will fight back.
People with power might win a few 'battles' of maintaining the status quo. But they will lose the 'war' because they miss the opportunities to adapt (ie renew and realign).
We can choose to avoid conflict (and therefore we choose destructive conflict). Or we can choose to engage with conflict so we can make it a creative process.
We are Taught Force Wins Conflicts
We also need to challenge our beliefs around power and force.
Often when people think about power, they really think about force. The people who control resources, or the people who are stronger, are often expected to win.
However, throughout history, there are many examples of people with little formal power (eg force) who won against much more powerful people. Having lots of resources can actually be a disadvantage.
The people with less formal power can win when they understand what power they have (formal and informal) relative to others, and they learn how to build and leverage their power. They figure out what works and how to amplify the advantages they can build. They are strategic and creative:
Most people have more power than they are aware of.
Creative Conflict is Personal
Learning to engage in more creative conflict is a process of personal growth. We need to develop new competencies. And we need to challenge our assumptions and beliefs - a process of internal conflict.
As with all conflict, we can avoid it and eventually end up in a destructive situation. Or we can work with our internal conflicts and figure out how to strengthen ourselves and grow.
Personal growth is never elegant. And it can be very difficult. There are a few sayings to keep in mind:
Fortunately, if we are willing to put in the hard work now, it really does get easier (and a lot more fun) later.
The Competencies of Creative Conflict
The difference between destructive and creative conflict is in our approach to conflict. Creative conflict requires us to work in different ways than we've been taught.
If we focus on conflict rather than possibilities, it will be a tough road. However, if we focus on possibilities rather than conflict, The more proactive and strategic we are, the better off we will be. We will make mistakes - but that is where real learning happens.
Engaging creatively in conflict is an ongoing process of increasing:
Conclusion
Everything around us is constantly changing, which means conflict is a natural state. The question we need to answer is whether we are willing to engage in conflict destructively or creatively.
People with power who are playing a zero-sum game, and people with little power and wisdom, will often choose the destructive path. This does not bode well over time, even for the ‘winners’.
The creative conflict path requires thinking about conflict differently and developing new skills. To engage in conflict creatively, we need to commit to continuous learning and growth. This path is challenging. But it is also incredibly satisfying.
?
Which type of conflict will you choose?
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I help new Tech Leaders earn team respect by becoming "coach-like," using emotions and mindfulness to inspire alignment and drive peak performance!
7 个月This was precisely what I needed at this stage of my life. I want to immerse myself fully in the "Creative Conflict" process and get the values it can bring to me, our team, and our communities. Psychological safety, Entrepreneurial and Growth Mindsets, Resilience and Systems Thinking are all elements that we elaborate on in our programs. Bringing them all together would mean we have the tools and skills to embrace "Creative Conflict," which is a great insight, Catarina. I am looking forward to our next session!
Co-founder | Collaborative AI-curated knowledge solution where teams work and learn together
4 年Catarina, beautifully expressed! for change we need conflict. Let's work together to ensure it is constructive! and Creative! and we all benefit!
Helping business professionals publish content that builds their profile as thought-leaders
4 年Some great points in this article, about the value of conflict. Further to Piotr's point, I think that the #metoomovement and #blacklivesmatter have pointed out people who have been told "don't rock the boat," but real change is happening because they didn't follow that advice. Going back in time, there was the global anti-slavery movement of the 1800s and then the Suffragette movement of the early 20th Century -- also examples of how people learned to not be afraid of conflict, but to embrace it.
Analyst + Designer + Commentator, M.Des.Sc. (Des.Comp.)
4 年A source of conflict, which reared its ugly head in some of the largest companies, e.g. Google and Microsoft, is one that underpins motivation in all aspects of cognitive work, namely, a notion of integrity of purpose. While ideological hegemony in leadership amongst smaller start-up teams, unlike its popular perception of flat and inclusive cultures, has been a subject of discussions for some time, the 'conflict' gaining attention of late is the issue of ethics behind working on lucrative military projects and civil surveillance initiatives. Set aside the nefarious nature of surveillance capitalism or often exploitative character of fintech, widely tolerated and even glorified as a basis of consumerist conveniences, similar effects of tech sanctioned by governments or police are increasingly bringing the issues out of the dark into a moral conflict zone. Another growing grey area of conflict, is of course discrimination, sexism, misogyny, racism, religious or cultural inequality. Given the 'human factors' in design, be it in earnest or more commonly lip-service alone, cultural hegemony along with 'change' claimed to be in the interest of citizenry or consumers increasingly result in conflicts based on ethical scrutiny.