Conflict management

https://pmipicks.pmi.org/

(not my content)

Conflict is disruptive and can lead to decreased performance and confrontational relationships. Some project managers attempt to eliminate conflict to maintain a harmonious state. However, not all conflicts are negative, and the use of certain types of conflict management can lead to positive results and stronger relationships.

Conflict management can be divided into five styles: avoiding, dominating, integrating, compromising and obliging. Avoiding and dominating styles are considered competitive conflict management approaches and tend to lead to negative outcomes. Integrating, compromising and obliging are cooperative conflict management styles. These styles focus on others more than oneself and are associated with positive communication and constructive problem-solving.

1. In the avoiding style, individuals are less concerned about themselves and others, which is regarded as a lack of participation and ineffective and inappropriate behavior.
2. In the dominating style, individuals are highly concerned with themselves and have less concern for others. Dominating individuals ignore other people's needs or expectations and aim to achieve their own objectives.
3. In an integrating style, individuals have a high concern for themselves and others, integrate everyone's viewpoints, face conflicts head-on and achieve a win-win result.
4. In a compromising style, individuals focus on both themselves and others. Each side gains and loses something, and a suboptimal result is achieved.
5. In an obliging style, individuals care less about themselves and more about others, and they cater to others’ ideas while passively accepting and giving up their own interests