CONFIGURING COMPLEX TELCO SERVICES SHOULD BE AS EASY AS ORDERING FOOD ONLINE.

Over the past two years, we’ve seen many global lockdowns, so ordering food online has been a lifesaver for many consumers. With a few quick clicks, you can select your meal, customise it how you like, and get your order at your door.

But for telcos, setting up services isn’t nearly that easy. Historically, configuring, pricing, quoting, and ordering telco services (mainly complex B2B ones) has been a manual process, with little validation that the information is correct. That can lead to a delay in time to fulfilment (and erode customer satisfaction while they wait for their order to go through). And even when solutions appear easy to use, they can lack the deep functionality required for complex telco orders. (After all, does making a pizza require bundling a multi-site VPN, internet, adding Office 365 licenses, and coordinating service activation across locations and users?)

This year, telcos will focus on automating the CPQ and quote-to-order process so that there are fewer errors and faster fulfilment. Part of this automation process includes Open APIs, which help telcos seamlessly integrate the rich array of services from the back-end or partners, then combine services through a product catalogue. These changes will make it easy for business customers to self-serve and select feature-rich products and solutions from their telcos. But to do this, telcos will need the right, robust solution—the last thing you want to do when growing your enterprise business is rely on a toy oven to bake a gourmet pizza. That is where Groove.Systems makes automation in the quoting process as easy as adding your favourite toppings online!