Confidence

I was the first Black woman to ascend to a senior vice president’s role at a global corporation where I worked for almost 20 years. As I ventured through the corporate jungle, I swung from triumphs to challenges, learning and growing with each twist and turn of the path. Along the way, I’ve had the privilege of working under several remarkable bosses, two of whom were Black women.

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The fact that one Black woman would treat another the way she did –? knowing the day-to-day oppositions we both had to face in just showing up Black in corporate America every day – saddens me still. It just wasn’t necessary.

One remains a cherished mentor, while the other … well … she left me grappling with heartache and mostly disappointment. The fact that one Black woman would treat another the way she did –? knowing the day-to-day oppositions we both had to face in just showing up Black in corporate America every day – saddens me still. It just wasn’t necessary. Unfortunately, I hear from far too many of my clients that I am not alone in this disappointing experience.?

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WHAT MAKES A "GOOD" BOSS?

I am often asked, “What trait is most important in a boss?”?

?Is it unwavering leadership, masterful communication skills, or perhaps, empathy? While all three traits undoubtedly hold significance, my experiences underscore the unparalleled value of empathy in effective leadership.?I think that’s what my least favorite bosses lacked. (I just didn’t know how to articulate it back then.) Empathy transcends mere understanding. It fosters genuine connection and cultivates an inclusive environment where every voice is heard and valued.

The contrast between my two Black female bosses was stark. One exemplified empathy in her leadership approach. She listened attentively, sought to understand perspectives different from her own, and demonstrated genuine concern for the well-being of her team members. Under her guidance, I flourished, empowered by her unwavering support and encouragement.

Conversely, the other heifer (er … I mean boss) totally lacked it.?She wielded her authority without regard for the individuals under her purview. Her micromanaging, tone-deaf, insecure leadership style bred resentment and discord, leaving a trail of disillusionment in its wake.?

As I reflect on the experiences between my two managers, three key takeaways emerge that I think might be helpful for any leader aspiring to be deemed a “good” boss:

1. Cultivate empathy: Empathy shouldn’t be confused with being “nice.” It simply means taking the time to try to understand your team members’ perspectives, challenges, and aspirations. Show genuine compassion and support. Faked empathy can be spotted a mile away and garners you zero respect.?
2. Lead with integrity: Integrity is non-negotiable in leadership. You will be asked to do things that challenge your ethical standards. Don’t. Even when you don’t realize you are being watched and judged based on your actions, always believe that you are. Trust is earned through consistent integrity, and it lays the groundwork for leading a cohesive and motivated team.
3. Foster open communication: Encourage open dialogue, solicit feedback, and actively listen to your team members’ concerns and suggestions. However, be clear and transparent that after you’ve collected perspectives and input, the final decision stops with you?because you are, after all, in charge. Such transparency builds trust and fosters collaboration, which is what every leader desires.?

Ultimately, what sets a “good boss” apart is her ability to lead with these three skill sets.?

As leaders, you have the power to shape your organizational culture and empower others. Don’t take that for granted for a nanosecond. Learn how NOT to lead by observing the bosses who have disappointed you. If that’s the legacy they leave behind, at least we can find a way to incorporate it into our own success stories. And we would not have suffered under them in vain.

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Level Up With Grace is an award-winning newsletter created for African-American women in corporate America. Designed to equip Black women (and others) who want to unapologetically create a stellar career with the strategies, insights, and techniques needed to excel in corporate America. Executive coach Cheryl Grace shares a curation of thoughts, articles, profiles, trends, and tactics that can help women advance to their next professional level, wherever they are on their career journey.?Weekly emphasis on?Confidence,?Curiosity,?Case Studies?(Personal Profiles),?Connection?(Networking), or?Course of Action?(What to DO).?Please subscribe and/or share!

Graphics:?Shutterstock Stock Images illustrated by the fabulously talented?Natalia Hubbert .

Powerful Penny LLC?is an executive coaching, consulting, and lifestyle firm founded by veteran corporate executive Cheryl Grace. We work with corporations seeking to promote, retain, and support diverse talent, as well as diverse professionals seeking to advance to their next level of career success. Our professional development services, coaching programs, and speaking/workshop series are fully customizable.?Discover how we can help you achieve your desired long-term results!