"Conceptualizing the Value Co-Destruction Process for Service Systems: Literature Review and Synthesis" by Lintula, Tuunanen and Salo @ HICSS2017
Tuure Tuunanen
Professor of Information Systems, Faculty of Information Technology at University of Jyv?skyl?
Summary: Our study conceptualizes the notion of value co- destruction by reviewing and synthesizing the scattered and scarce value co-destruction literature in interdis- ciplinary fields. Building on our synthesis, we outline a conceptual framework for the value co-destruction process consisting of three interrelated categories of key concepts. Our framework helps in identifying, analyzing and rectifying unwanted outcomes of a service process and highlighting the dynamic nature of value co-destruction in service systems.
Download: Pre-Publication version of Lintula, Tuunanen and Salo 2017.
The paper will be presented at HICSS conference and Service Science mini track. Please come and join us for the presentation.
More information available from https://hicss.hawaii.edu/tracks-50/decision-analytics-mobile-services-and-service-science/