Computer Support Associate

Rateesh M Rateesh M

Rateesh M

Account Manager at Quartet AI

发布日期: 2024年3月14日
+ 关注

Johnston, IA

Onsite

Experience in a fast-paced high request volume environment is critical. Ability to multi-task and have prior experience with common request management ticketing systems. Duties will include:

  • Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
  • Project tracking, customer interactions (written & verbal), and ServiceNOW updates
  • Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair

Shipping and receiving of hardware


Job Skills:

1. Experience in troubleshooting computer hardware and break/fix

2. Proficient in Microsoft Office Suite, Windows, ServiceNow or comparable ticket management system

3. Experience with computer builds/configuration

4. Shipping and receiving of packages through UPS

5. Dell and HP certified or willing to get certified within 30 days after start date

6. Strong customer service and interactions via written and verbal communication

7. Ability to lift up to 50lbs


If anyone interested share your profile to [email protected].

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