Comprehensive after-sales service for enhanced customer satisfaction
Elemaster Group Electronic Technologies
Your ideal EMS partner of innovation
In the competitive landscape of the electronics industry, Elemaster excels in providing robust after-sales services, offering tailor-made solutions that meet Customers' complex needs while ensuring Customer satisfaction and device longevity, ensuring the highest standards of reliability.
Outstanding after-sales services
Thanks to an effective supply and inventory management system, Elemaster guarantees continuous support even after product delivery, ensuring the availability of components for replacements or upgrades, which is essential to maintain business continuity, especially in the rail transport sector, while also striving to reduce the environmental impact of e-waste through recovery operations.
Proactive obsolescence management
Obsolescence management is a cornerstone of Elemaster's lifecycle support, where constant component lifecycle monitoring allows devices to be replaced with compatible alternatives in a timely manner.
This service ensures that devices remain operational and up-to-date long after their initial production, offering upgrades and repairs up to 20 years after sale.
Simplified parts procurement
Elemaster's procurement services ensure that spare parts are always readily available, minimising downtime and maintaining process efficiency.
With strategic locations around the world, Elemaster is able to respond quickly to Customer needs, ensuring immediate availability of parts and reinforcing its commitment to Customer satisfaction.
Optimising storage for Customer needs
A well-maintained stock of materials ensures rapid availability of components for maintenance and repairs, supporting Customers even years after the initial sale.
This proactive approach improves the efficiency of service requests, enabling faster turnaround times and optimised processes.
Commitment to sustainability and Customer satisfaction
Through an integrated life-cycle management strategy, Elemaster not only supports Customers with high-quality after-sales services, but also contributes to sustainability by reducing electronic waste. This long-term commitment guarantees Customers continuous support and reliable functionality of their systems.