Completion List

The completion list, the final key to the puzzle, and the last way the Client will remember you. In some respects, the completion list is easy. If you have done your job up to this point, this is simply a list of items remaining to complete. As professionals, we are fully aware of what is required to complete the project. We have full knowledge of the Contract, the requirements of the specifications, and a thorough understanding of what is needed to produce a quality project. You should not need the architect or Client to create this list for you. If they see something, add it to the list. You should not be waiting for the "punch list." If you have done your job and produced a quality project, then there should be no punch list. All a punch list says is that you are incapable of completing our work professionally.

?

Start the list early, say around trim, and begin by being very general. Complete paint, install base, sand, and finish floors. As time goes on, begin to narrow the list down and get more specific. Write everything down that you possibly can. Crossing it off when it is complete is satisfying, but it assures that it will not be forgotten. One of the keys is to look everywhere: Attic, crawl spaces, behind equipment, and under everything. Thoroughly examine the exterior. If you can't get to it, get some binoculars. Test everything yourself; make sure it drains, runs, flashes, and whistles (if it is supposed to).

When someone says I'm finished, that is your signal to take a look. The sub is done when you say so and not before. Always keep in mind things you will never have a chance to see again. Framing should be thoroughly inspected before drywall after it is too late. Roof flashing needs inspection during roofing, not after. Leaks are the only way to find flashing problems after the roof is on. You are it! No one else is watching; when the problem is detected (and it will be), it will be costly to fix, embarrassing to admit to and come straight off the financial bottom line. A strong completion list is key to effective quality control. If the owner and architect can bring completion items to your attention that you were not already working on, you should be embarrassed. They are doing the job they hired you to do. The question asked is, "How many lists should a client be allowed to produce?' If you have done your job, they won't have a list. If not, you keep fixing it as long as they keep finding your deficiencies.

?

Management tip:

?

Share the list with everyone, Owner, Architect, and especially the subs. If they all know you are watching, your world will be better. The Owner and Architect will be more confident, and the subs will work with fewer errors. You set a level of expectation with the subs so they know what to expect and understand what needs to be completed to finish.