A Complete Guide to Cloud Telephony for Startups

Cloud-based technology has of late become a business necessity and is the top driver that has the potential to re-invent businesses. The most important riders on this wave are Cloud Telephony Services, which have come out as the top business tools and services used by both large enterprises and thriving startups.?

As much seamless it is for larger businesses to stay up-to-date with the latest business communication tools, it can get quite overwhelming for startups that already face aggressive competition to choose the best cloud telephony service for their business. However, they often overlook the fact that innovative cloud telephony services can help them stay ahead of the competition. Move to the cloud and leverage business communication tools such as click-to-call, toll-free number, and IVR, etc. to Let us take some Cloud Telephony Services and a few AI-Enabled Cloud Telephony solutions that can aid start-ups in managing their business-

1. Toll-Free Number: Having a Toll-Free Number, allows prospective clients to contact you without bearing any cost. The best Cloud Telephony providers make it easy for startups to ensure seamless interaction between the agents and customers for query resolution, upcoming promotions, or events to build brand image.?
2. Virtual Number: A Virtual number as a cloud business communication solution comes with its own in-built features that let businesses make sense of interactions in an actionable way. Such a solution backed by the best cloud telephony service, offers customer trends, basis interactions, agent performance, sales number, ROI, etc.?
3. Click-to-Call: The solution allows prospects and customers to reach start-ups instantly with a single click. It is also very easy to Configure the Click to Call widget on the website/mobile app for customers to reach the business instantly. It can be used by the startup to push the sales and support process.
4. IVR: IVR is an automated customer service solution that uses pre-recorded responses to meet caller needs while saving considerable time and resources - for both the startup and their customers. With a smart multi-level IVR, true optimization of contact center operations is implemented basis its ability to solve a lot of queries of customers without engaging or hiring customer service executives.
5. Cloud Contact Center: A Cloud Contact Center manages all inbound and outbound voice communication of a start-up. There is a minimal investment in infrastructure and no maintenance hassles. Apart from being cost-effective, the cloud contact centre solution from the best cloud telephony service provider ensures high growth and productivity. Start-ups can also take advantage of dashboards to keep an eye on their performance.
6. ChatBots: AI-Enabled Cloud Telephony solution of that of a ChatBot automates customer engagement and helps solve customer queries, grievances and provides support at any given time of the day, or night. It is an easy-to-implement solution that drives growth by not only ensuring that a startup’s customer can reach it 24x7?but also help cut costs in different functional areas like sales and customer service.
7. Speech Analytics: As a startup, insights on customer behaviour and trends are vital to its growth. A Speech Analytics solution automates the transcription and conversation analysis process to help a startup get closer to their customers by understanding them better and hence segmenting them further. The business intelligence derived from a speech analytics solution helps a startup push their business to grow.?