Complaint Management System:

Introduction:

A complaint management system (CMS) is a software application that helps businesses track and manage customer complaints. A good CMS can help businesses improve their customer service by providing them with a centralized system for storing and managing complaints, as well as providing them with tools to track the progress of complaints and identify trends.

Key Features:

A customized CMS can be tailored to the specific needs of a business, and can include a variety of features, such as:

Managing Internal & External User Complaints:

?A CMS can help businesses track and manage complaints from both internal and external users. This can help businesses identify and address any problems that are causing complaints, and to improve their overall customer satisfaction.

Generating Dynamic Reports:

A CMS can generate dynamic reports that provide businesses with insights into their complaint data. This can help businesses identify trends in complaints, and to track the effectiveness of their complaint management process.

Supporting Urdu:

?A CMS can support Urdu, which can be helpful for businesses that have customers who speak Urdu. This can help businesses provide better customer service to their Urdu-speaking customers.

Integrating With Social Media Platforms:

A CMS can integrate with social media platforms, which can help businesses track and manage complaints that are made on social media. This can help businesses?respond to complaints quickly and efficiently, and to improve their online reputation.

Attaching Documents To Complaints:

?A CMS can allow businesses to attach documents to complaints, such as screenshots, emails, and transcripts of phone calls. This can help businesses provide more context for complaints, and to make it easier to investigate and resolve complaints.

Ability To Track Down Complaints:

A CMS can track down complaints, which can help businesses to ensure that all complaints are resolved in a timely manner. This can help businesses to improve their customer satisfaction and to avoid regulatory fines.

Modified dashboards with reports and executive summaries:

A CMS can provide businesses with modified dashboards with reports and executive summaries. This can help businesses track the progress of complaints and to identify trends.

Dynamic Type Of Reporting:

A CMS can provide businesses with the dynamic type of reporting. This can help businesses to generate reports that are tailored to their specific needs.

Trackers & Listed Companies:

A CMS can provide businesses with trackers and listed companies. This can help businesses track the progress of complaints and to identify trends.

Vendor Form:

A CMS can provide businesses in vendor form. This can help businesses to collect information from vendors.

Investor account registration form:

A CMS can provide businesses in investor account registration form. This can help businesses to collect information from investors.

Configurable Process Flow:

A CMS can provide businesses with configurable process flow. This can help businesses to customize the complaint management process to meet their specific needs.

Action On Both Portals:

A CMS can provide businesses with letter/action coming on both portals. This can help businesses to ensure that all complaints are resolved in a timely manner.

API and SMTP being configurable:

Email being generated:

A CMS can provide businesses with email being generated. This can help businesses to notify customers about the status of their complaints.

Complaint Tracking With A Number:

A CMS can provide businesses with complaint tracking with a number. This can help businesses track the progress of complaints.

First client should be logged in then he/she will use the software: A CMS can provide businesses with first client should be logged in then he/she will use the software. This can help businesses to ensure that only authorized users can access the CMS.

Urdu Support & Attachment Support:

A CMS can provide businesses with Urdu support and attachment support. This can help businesses provide better customer service to their Urdu-speaking customers.

Continuing with Facebook, Google, and other social media platforms:

A CMS can provide businesses with continuing with Facebook, Google, and other social media platforms. This can help businesses track and manage complaints that are made on social media.

Same user name and password for all social media platforms: A CMS can provide businesses with the same user name and password for all social media platforms. This can help businesses to manage their social media accounts more efficiently.

Conclusion:

A customized CMS can be a valuable tool for businesses that want to improve their customer service and reduce the number of complaints that they receive. By choosing a CMS that has the right features and that is tailored to their specific needs, businesses can improve their customer satisfaction and their bottom line.