Comparison Summary of ChatGPT with Company Chatbots!
Pallavika Barthakur
Marketing, Communications, Training, Program & Change Management | Having an MBA in Marketing drives Digital Excellence, Sales Enablement, and Client Success | A Divine Enthusiast
Comparing ChatGPT with Company Chatbots – A summary of the article that provides a Complete Overview of the Uses, Pros & Cons, Limitations. and Cybersecurity Threats.
Chatbots have become an essential tool for businesses looking to improve customer service and automate repetitive tasks. However, not all chatbots created serve the same purpose. This article summary gives an overview and where readers can take a closer look at the differences between ChatGPT - which has suddenly taken the tech world by storm; and customized company Chatbots, being used by companies for making the lives of end users easier.
ChatGPT is a large pre-trained language model developed by OpenAI, it is trained on public data. It is capable of understanding and generating natural language, being trained on a large dataset of human language, allowing it to understand the nuances of conversation, and can be fine-tuned for specific industries or use cases to improve performance.
Company chatbots, on the other hand, are chatbots that are computer programs developed and designed to simulate conversation with human users and used specifically by a particular organization. They can extract data from specific private documents or inputs provided and are customized to the specific needs and requirements of the organization.
When comparing ChatGPT and internal company chatbots, it's important to consider the specific needs and goals of the organization. In fact, ChatGPT can be used for chatbot development, where it can generate human-like responses to user input.?
One major advantage of ChatGPT is its ability to understand the context and respond more naturally to customer queries. In contrast, traditional chatbots rely on pre-programmed rules and may not be as effective at handling more complex queries.
On the other hand, traditional chatbots, also known as rule-based chatbots, rely on pre-programmed rules to respond to customer queries. These chatbots are typically simpler and less expensive to implement compared to ChatGPT. They are best suited for businesses looking to automate simple and repetitive tasks such as answering frequently asked questions or guiding customers through a process or used to supplement technologies that lack certain automation features. e.g. a Procurement Chatbot can make the life of Procurement Leaders much easier and provide them with more time to concentrate on strategic purchases.
领英推荐
While ChatGPT is a powerful tool for businesses looking to improve customer service and automate tasks, it does have some limitations. It requires a significant amount of data for training and can be more expensive to implement. Additionally, it may not be the best option for businesses with simple needs or a limited budget.
ChatGPT is new and has suddenly brought a revolution, however, people claiming that it will replace traditional search engines like Google is also not true since search engines have access to a vast amount of information from all over the internet, whereas ChatGPT knowledge is limited to the text that it was trained on, it has been designed to generate human-like text based on the input it receives from human users.
When it comes to cybersecurity threats, both technologies are vulnerable, and organizations should consider this when using ChatGPT and Chatbots. For companies using Chatbots, it is always a better option to choose chatbots built on certified technologies and companies.
To read the detailed article that provides an overview of the Uses, Pros & Cons, Limitations, and Cybersecurity threats of both Technologies, please visit my detailed article or the Brainbox Consulting blog page.