Communication, Trust and Respect

I believe, in any relationship, whether it is a business relationship or a professional relationship, that there are three elements (like a tripod) that keep that relationship from faltering. If one of these things are lacking, the tripod will tumble and ultimately, this relationship will not last.

The three foundational elements of a strong relationship—communication, respect, and trust—are crucial:

1. Communication

• Importance: Effective communication helps to ensure that all parties are on the same page and that any issues or changes are addressed promptly. Without it, misunderstandings can arise, and the relationship can suffer.
• Why It Falters: As you pointed out, people often fail to communicate because they are overwhelmed, fear confrontation, or simply neglect the responsibility. Digital communication can exacerbate this problem, as it’s easier to ignore or delay responses.

2. Respect

• Importance: Respect involves acknowledging the value of the other party’s time and efforts. It includes being courteous and considerate, even when things don’t go as planned.
• Why It Falters: In fast-paced environments, respect can sometimes be overshadowed by the drive to move quickly. People may prioritize their immediate needs over maintaining courtesy.

3. Trust

• Importance: Trust is built through consistent actions and reliable communication. When trust is present, parties are more likely to be forgiving of occasional missteps and more willing to collaborate effectively.
• Why It Falters: Trust can erode when communication breaks down or when parties fail to show respect. If a party feels they can’t rely on the other to follow through or be transparent, trust diminishes.

How did ghosting become normalized in business?

The Normalization of Ghosting

Ghosting and no-shows can stem from several factors:

• Digital Disconnection: The anonymity and distance of digital communication can make it easier to ignore people without feeling the immediate repercussions.
• Increased Pressure and Volume: High workloads and constant demands can lead people to prioritize tasks based on urgency, sometimes neglecting less immediate communications.
• Fear of Negative Responses: Some individuals might avoid communicating bad news to avoid the discomfort of delivering it, hoping the issue will resolve itself or be forgotten.
• Lack of Professionalism: In some cases, ghosting reflects a lack of professionalism or respect. It can signal that the person doesn’t value the relationship or the business transaction enough to maintain proper communication.
• Changing Norms: As ghosting becomes more common, it can start to feel like an acceptable practice, especially if others in the industry are doing it. This can create a cycle where ghosting becomes normalized even though it’s not ideal.

Addressing ghosting often involves promoting better communication practices and fostering a culture of respect and accountability in business relationships.

In summary, the tripod of communication, respect, and trust is crucial for sustaining any professional relationship. Addressing the breakdowns in these areas requires intentional effort and a commitment to maintaining open and respectful interactions.