The only healthy communication style is assertive communication – Jim Rohn
?Every person has a unique communication style, a way in which they interact and exchange information with others.
- Passive communication is based on compliance and hopes to avoid confrontation at all costs.
- In this mode, people do not talk much, question even less, and do very little.
- They usually have a low sense of self-esteem and have a difficult time recognizing their own needs and knowing how to meet them more appropriately.
- They internalize discomfort rather than risk, upsetting others.
- ?This style tends to result in a lose-win situation, and results in feelings of victimization, resentment, and a loss of a sense of control.
- Aggressive communication always involves manipulation.
- Managers adopting the aggressive style create a win-lose situation.
- They use intimidation and control to get their needs met, and they are disrespectful and hurtful to others in communications.
- They have the underlying beliefs that power, and control are the only way to get needs met.
- They operate from a real sense of inadequacy and may have a lack of empathy for others.
?Passive Aggressive Style
- Aggressive communication always involves manipulation.
- ?A combination of styles, passive-aggressive avoids direct confrontation (passive), but attempts to get even through manipulation (aggressive).
- The passive aggressive people incorporate elements of both previous styles.
- They try to use procrastination, forgetfulness, and intentional inefficiency rather that being direct in their communications with others.
- This style of communication often leads to office politics and rumourmongering
- The most effective and healthiest form of communication is the assertive style.
- It’s how people naturally express themselves when their self-esteem is intact, giving them the confidence to communicate without games and manipulation.
- ?The assertive people are direct with the goal of creating a win-win situation.
- They operate from the belief that each person is responsible for solving his or her own problems, and neither party in communication must justify themselves to each other.
- They take responsibility for their own decisions and actions.
?So what is your Communication Style???
?Strategies for developing assertive communication
- Watch your body posture – practice using an open, assertive body language and voice.
- Think before you speak. Take a few seconds to make sure you are conveying the right message, and in the way you want to convey it.
- Don’t apologize if it’s not warranted.
- Remember it is ok to say “no”.
- Remember everyone is entitled to an opinion, and don’t try to convince others that
INSURANCE SURVEYOR & LOSS ASSESSOR, Fire, Misc. & Marine Deptts.
3 年????