Communication: The Mistake You’re Making Without Even Realizing It
Donna Franklin West, MHA, PMP, CSM
Fractional Project Manager |Professional Growth & Development Trainer| DISC Consultant |Soft Skills Integrator | Writer & Newsletter Author | LinkedIn Top Voice | CEO of The Virtual PM
If you’ve ever found yourself talking more than listening, I get it. I’ve been there too. It’s such an easy mistake to make, and most of the time we don’t even realize we’re doing it. Over the years, many people have said to me, “You’re such a good listener,” and every time I hear that, I take it as a true compliment. But trust me, becoming a better listener didn’t happen overnight. It took a lot of awareness and practice.
Talking more than listening is a habit that affects all of us, whether we’re chatting with friends, working through something with family, or communicating at work. It’s natural to want to share our thoughts, but if we’re not careful, we might miss out on what the other person is trying to tell us. In this article, I’m going to share what I’ve learned about this common communication mistake and how you can fix it to build stronger, more meaningful connections.
Why Listening Feels Harder Than It Should
I used to think being a good communicator meant knowing how to express myself and provide answers. I believed that if I was the one doing the talking, I was adding value to the conversation. But now, I realize that real communication is as much about listening as it is talking. And not just any kind of listening, but really taking in what the other person is saying.
Many people “listen” just to respond. I know I’ve been guilty of that too. We hear someone speak and immediately start crafting our response in our heads without fully understanding their message. This is where communication starts to break down. We’re so focused on getting our point across that we miss out on what’s actually being said.
When we listen to respond, we’re not really connecting with the other person. We’re just waiting for our turn to talk. Instead of simply waiting for your turn to speak, practice listening. We then open the door to deeper conversations and real connection.?
Why Listening Matters
Talking more than listening can cause all kinds of problems, whether at home, at work, or in our social lives. Here’s why listening is so important:
How to Become a Better Listener
So how can you make the shift from talking too much to really listening? You must practice active listening. This involves being fully present in the conversation, focusing on what the other person is saying, and using techniques to ensure you’re truly understanding them. Here are a few ways to start improving your listening skills:
1. Be Present
It’s easy to get distracted during conversations, especially with phones buzzing or our minds wandering. I’ve made it a habit to put my phone away and really focus on the person in front of me. When I do this, I find that the conversation becomes more meaningful, and the other person can sense that I’m fully engaged.
2. Wait Before You Speak
It can be tempting to jump in with your thoughts as soon as the other person finishes a sentence, but I’ve learned that pausing for a moment before responding makes a huge difference. It gives me time to fully absorb what they’ve said and prevents me from interrupting. This also shows respect and allows the conversation to flow more naturally. In addition to being patient in conversations, having someone to bounce your thoughts off can also help you process things before jumping to conclusions.
领英推荐
Having someone as a sounding board, like a mentor, coach, or trusted friend, has been invaluable for me. We all need someone who listens fully and helps us process things before offering advice. I do this quite a bit, and it makes our conversations more productive.
3. Ask Questions
If you want to dig deeper into the conversation, ask open-ended questions. I’ve found that questions like, “Can you tell me more about that?” or “What do you think we should do next?” encourage deeper dialogue and help me understand the other person’s perspective. It shows that I’m interested in their thoughts, not just waiting for my turn to talk.
4. Restate What You Heard
One of the best techniques I’ve learned to improve my communication is restating what I’ve “heard” to confirm understanding. This could sound something like, “So what you’re saying is you’re worried about the deadline, right?” This simple act of reflecting back what the other person has said helps prevent misunderstandings and shows that you’re paying attention.
I’ve used this technique countless times, even in conversations with my son. Sometimes, when he’s telling me about something that’s frustrating him, I’ll restate what I’ve heard to make sure I’m fully understanding his point of view. This not only helps me be a better parent, but it also shows him that I’m really listening to what he’s saying.
Wrapping Up
Communication isn’t just about talking. It’s about listening too. Challenge yourself to start using these active listening techniques in your next conversation. And while it might seem like a small shift, learning to listen more than you talk can completely change the way you connect with others. Whether in your personal life, at work, or with friends, listening to understand rather than respond makes all the difference.
Ready to take control of your emotions and improve how you interact with others? Stay tuned for the next article, "How to Avoid Letting Your Emotions Control You," where we’ll explore practical ways to manage your emotional responses and become a more balanced communicator in any situation.
Interested in more leadership insights? Check out these related articles:
Ready to transform your project management approach? Contact us today for a consultation and discover how The Virtual PM can help you succeed, visit The Virtual PM . Explore our digital library for a wealth of resources and tools designed to help you implement and maximize the impact of fractional roles in your organization. Don't miss out on this opportunity to enhance your project outcomes and drive success!
So true. Great article, Donna!
?? Executive Director | Strategy | PMO | Transformation | Project Management Consultant | Helping companies achieve successful outcomes through strategic planning and execution
3 周If talking is made of silver, then silence is made of gold" a translation of an Arabic qoute The worst thing is when someone only listens to you so they can respond I've solved really complicated problems without saying even a word Thanks for this great article ??