Communication Matters: Navigating conflict
Barry Katz - Communicating Success
Communication skills training since 2001
NAVIGATING CONFLICT
No one likes conflicts, but if managed constructively, they can be an opportunity. This video provides helpful tips on how to do so. Watch 3 of our trainers share their insights.
SPOTLIGHT ON A WORKSHOP
The I.C.U Approach
Change customer interactions with our ICU workshop: Learn to see & serve unique needs through Inquiry, Customization, & Unification for lasting relationships & satisfaction
LEARNING NEVER STOPS
Any workshop, no matter how great or effective, is just the starting point. Creating behavioral change requires ongoing learning and application of what you've learned. That's why we introduced our "Lock in the Learning" reminders. Here's a helpful tip from our "Influence Without Authority" workshop to enhance your communication skills at the workplace.
THE OPPORTUNITY IN CONFLICT
Efrat Gazit explains how to avoid the classic pitfall of offence/defense in any conflict and instead engage in a more open manner, leading to a quicker resolution.
OPEN WORKSHOP
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