Communication is the Key

The key to effective communication has little, if anything, to do with an expansive vocabulary or an in-depth knowledge of the subject at hand. Effective communication is not inherent because of experience or insight. Then there is incivility, disrespect, condescension, the lack of receptivity, and humiliation that are all prominent factors in hindering effective communication.

Of course, you would never be intentionally nasty to your colleagues or staff, nor would you be inconsiderate or thoughtless.? However, there are times, because we are rushed or frustrated, we may be less then totally cordial and understanding.? This can easily create the perception that we think less of the capabilities or capacity of the individual with whom we are speaking.? When we create a perception of that nature, we are almost guaranteed to lessen our ability to communicate effectively.? No one responds well, long term, to what they consider to be rude or abuse or distain. ?

Oh no, does this mean you have to mollycoddle the ignorant functional illiterates with whom you are surrounded?? Of course not . . . your colleagues and staff are skilled and talented professionals who deserve the respect and admiration they have worked diligently to garner.

Here is a poser for you; why do so many people appear to be less cerebrally endowed than you and me?? Well, you anyhow.

The answer is actually quite simple and has much more to do with you than it does with those around you.? Quite simply, no one thinks the way you do.? We are all individuals and consequently view everything in our own particular and very special way.? At times you and I may appear to think alike, please don’t take offense, which could easily have you thinking we always have the same thoughts about the same things.? The fact is you and I don’t . . . and neither does anyone else.? What you do or say may appear as rude or abusive or disdainful to me as what I say may appear to you.? Actually, quite a bit of what I say may appear somewhat inappropriate to you . . . and as matter of fact, to everyone.? Sometimes I wish I could just walk away from me.

The key to effective communication is to always be civil, respectful, remain open minded to the views of others, ask rather than tell, and never forget . . . no one thinks the way you do.

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For additional information about David Richman and Butterfield Enterprises, Inc. ?review David’s Linkedin Profile or contact him directly at (818) 368-1308 or email him at [email protected]. And if you haven’t already done so, please join David’s Linkedin network.? You don’t know what you’re missing.