Communication Between Schedulers and Sales Reps

Surgery Schedulers, Device Representatives and Their Communication

A device representative can significantly impact how a surgery is performed, impacting patient outcomes. However, it isn't always smooth sailing for the communication between surgical practices and device representatives due to antiquated systems.

Scheduling With Device Reps: An Outdated System

The medical world has experienced some of the most impressive technological advances of any sector. It has provided doctors with a selection of better tools than ever before. Because of these developments, device representatives have become a mainstay in operating rooms. They are highly educated on their company's latest medical equipment and can guide surgical procedures.?

Unfortunately, processes for scheduling device reps are frequently resource-intensive and take much longer than they should.?

A typical scheduling process would be:

• Surgery schedulers have to call or email each representative individually to check availability and share important details.?
• The reps then have to determine what procedure, equipment, and instruments are required and verify details with the surgeon and hospital.?
• In many cases, the surgery scheduler must consult with the surgeon and ensure all parties are on the same page.?
• Finally, if a schedule change is required, the scheduler has to go through the frustrating process of contacting all parties and coordinating the procedure all over again.?
• Complicating matters is that device reps are frequently in operating rooms, making them unavailable due to a lack of wifi and cellular service.

Email, text, and phone as communication tools are to blame.

Get Medical Staff On The Same Page In One Place

Surgery schedulers often shoulder a large workload and would benefit from playing less phone tag.?HUB?is a HIPAA-compliant solution that keeps the whole surgery team connected and up to date, streamlining the processes and mitigating the inefficiencies by reducing the compartmentalization of information and the inability of teams to coordinate effectively.

The tedious process of rescheduling is greatly simplified, as?HUB?moves conversations away from phone, text, and email and into one easily accessible location. With?HUB, everyone is connected - Doctors, nurses, case managers, device reps, company executives, and surgery schedulers.?

https://hub.healthcare/

?HUB?also allows you to:

• Organize efficient team chats.
• Send messages and share files in real-time.
• Coordinate case management while managing and connecting workflow across organizations.
• Quickly schedule cases and share documents.
• Conveniently search past conversations and files.