Communicating for Connection

For the fourth case study in our?What’s Working in Rural?series, we examine how rural development practitioners can move beyond neutrality and still communicate effectively with community members from across the political spectrum.

Our case study is on the? West Virginia Community Development Hub ?(The Hub), which supports West Virginians with the tools and training they need to lead and spark positive change in their hometowns and across the state.

As a facilitator and convener, The Hub has long seen itself as a neutral party, and its communications have reflected that sense of neutrality. In recent years, however, increasing political polarization and awareness of the problems with neutrality in the face of inequity spurred the organization’s leadership team into action.

The Hub worked to clearly articulate organizational values to create connection rather than division and alienation along political lines. This has been challenging work, and the organization’s communications staff have moved carefully and made a strong effort to learn from the process.

Their work has identified five key elements of communicating to connect:

• Articulate the organization’s values clearly.
• Find the right connecting language to identify the potential flashpoints.
• Choose your words carefully, but don’t mince them.
• Tell stories about specific people and places.
• Ground communication in action.

Read the full case study for eight tips for implementing this practice in your organization.