Communicate With Talent
Digital communication is tough to master, especially when it comes to customers.
You can follow the many guidelines and tutorials that teach you to address a bigger audience effectively but manually. Ultimately, you will probably end up with generic marketing texts that become easy to skip, even if what you’re selling is perfect.
Here’s where machine learning is at your service. AI capabilities can help you understand your customers better and automate the process for you. Everyone knows it’s a trend worth hopping on.
In a pool of CX platforms to choose from, our smart communication system will deliver the ultimate experience all around. Because it uses its capabilities smartly when and where they’re needed.
a?da understands people. It uses a wide set of skills to engage better and serve your audience as well as your business.
Here are a few of them.
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Sentiment analysis: Sometimes people speak with a certain tone or attitude that’s difficult to understand, especially over text. Not only does a?da grasp the emotion behind each message, it acts accordingly. So if a recipient answers half-heartedly and later than usual -since a?da already knows when’s the perfect time to interact based on data- it can decide to send a feedback survey before pushing an offer. Or it will just wait out the bad mood and start a conversation later.
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Gamification: a?da can spice up any interaction by pushing mini-games on digital communication channels. You can give your customers prizes or discounts by engaging them in profitable activities, boosting engagement rates and revenues simultaneously. The smart system can use this skill to retain dormant customers and reward the loyal by encouraging them to interact and win.
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Translator & language detector: Breaking the biggest communication barrier. Forget copy-pasting texts on translation tools; a?da can instantly detect a language and translate any text to ease the conversation. Send the text in your language; your recipient will receive it in theirs, and vice versa. Document exchange is also no big deal; a?da can convert them to the language of your choice.
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Document analyzer: What helps our smart com system translate documents is its ability to read and process them. You can send a?da your documents to extract a segment, analyze a text, or request key points and ideas. This digital assistant makes everything simple.
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Speech consultant: The skills even go beyond the text. If you’re on the road and unable to read, a?da will convert texts to audio files. When you’re in a meeting and can’t listen to a voice message, it will give you the transcript. In other words, a?da will ensure your audience acknowledges your message regardless of circumstances.
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Information consultant: a?da can call any API on the go to give recipients real-time information. Exchange rates or the weather, our one-on-one digital assistant can answer any inquiry on the spot and empower your client base with anything they want to know -as long as it’s legal.
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How do you benefit from this set of skills?
We’ve said it before, but it’s important to mention: a?da is good with people. By understanding them and giving them what they need at their convenience, it can assist them better than customer service agents -who tirelessly spend hours trying to tend to your clients’ needs.
a?da profiles your audience based on history, personal preferences, and data deemed useful to better understand and target each client. It will use this to communicate with your audience in a human approach, all on autopilot.
This type of personalized communication leads to increased satisfaction, loyalty, and growth.
Also, the skills mentioned above are top-of-mind. Many more features help a?da entertain conversations with skill.
?Want to learn more?
Discover the wonders of personalization, digitalization, and ease.