Common mistakes made by the front desk in a medical practice/facility.
Shahzad H.
Entrepreneur & Freelance Consultant ?? @ Medical Billing & Revenue Cycle Management | Emergency Rooms | Micro Hospitals | Online Reputation | Virtual Staffing | Billing Startups
The front desk and billing must be in sync all the time. Here are some common mistakes made by the front desk in medical practice or facility.
? Incorrect patient demographic information (Name, DOB, address)
? Incorrect insurance entered (insurance that has been terminated, error in data entry, incorrect sequence for primary and secondary)
? Latest insurance card not scanned
? Eligibility and benefits not verified for the visit.
? Patient out-of-pocket responsibility not collected at the time of service.
? Failed to obtain referrals for HMO policy.
? No prior authorization for procedures
? Not scheduling follow-up appointments
Recommendation: Front Desk Trainings