Commitment to Training

Risk & Security Management (RS) is committed to the ongoing training and development of its people who are an important part of achieving our corporate strategic goals. With a dedicated Risk & Governance Department (which incorporates our Compliance and Human Resources teams), and an efficient on-line learning platform, we are able to ensure our people receive the best possible training and support.

We also understand that the way that individuals receive, process and retain knowledge during learning varies.?Accordingly, training is conducted through methods which include cognitive, social and experiential methods. Upon induction and prior to managing active jobs, our team are required to complete a series of training modules.?This is a cognitive approach and consists of training material that is issued via our Internal Learning Management System and also provided by an external party and includes assessment.?The modules issued include topics such as:

• ?The Privacy Act and the Australian Privacy Principles
• Anti-Money Laundering & Counter Terrorism Financing Act;
• Modern Slavery Act;
• Corporate Governance and Risk Management;
• Anti-Discrimination, Harassment and Bullying;
• Cyber Security and IT security awareness training; and
• Codes of Conduct and Ethics

Specific role based and on the field training includes modules surrounding the following topics:

• ?Debt Collection Guidelines;
• Australian Consumer Law and Consumer Vulnerability;
• National Credit Act and Regulations;
• Dispute Resolution and Hardship;
• Bankruptcy and Insolvency Practices;
• Insurance Contracts Act;
• Banking Code of Practice; and
• Other applicable industry related regulatory requirements.

Social learning and experiential learning include on the job-training, mentoring, shadowing, role playing and performance monitoring and feedback.?The topics are again focused around the above but there is also a specific focus on policies, procedures, compliance, processes and live job management. Regular refresher training is also provided.?

We are confident that our training and development framework adheres to best practice standards and contributes to the success of all stakeholders. If you would like any further information on any of our training programs, contact our Head of Risk & Governance, Jody Wright via [email protected] or 1300 712 978.?