Commitment to Service Excellence at Kairos

#TheInsideStory

Commitment to Service Excellence at Kairos?

Six aspects help our customers to experience the service excellence we deliver today. Each of the six aspects got more formalized and seasoned now, given that we were recently appraised at CMMI Level 3.

The Customer-first mantra

Self-explanatory it is!

Structure for success - Streamline and Simplify

From Marketing to Sales to HR to Delivery, every department at Kairos knows the processes and procedures in place and what is expected of them. With no confusion or ambiguity, our customers and teams enjoy greater efficiency and productivity at each stage of an engagement. CMMI Level-3 made it easy to define a structured approach,?end to end.

Practical expertise management - Knowledge Nexus

Our knowledge base is constantly growing in ways that accelerate our value delivery while giving our people a sense of intellectual pride. Today, our technological and operational decision-making is powered by our knowledge management practices that create world-class products and services for our present and future customers. We acknowledge that Knowledge Management paved our way to get appraised at Level 3.

Partnership in engagements - Collaborative Culture

To make things work for everyone involved in an engagement, we have invested in the technology, processes, and people's orientation to operate collaboratively. Be it a Business Analyst, a Project Manager, a DevOps Coder, or a Digital Quality Engineer, our people readily collaborate with the customers' teams to deliver the digital success that this "new normal" world needs.

A collaborative culture is our commitment while initiating and maintaining a relationship.

Continuous tuning - Predictive Planning and Evolving Excellence

We have tailored the large focus areas (KPAs) covered by CMMI and created a framework that our people and customers see as a guiding force toward continuously optimizing our delivery processes. Actually, we are open-minded in tailoring a contextual approach. Our process team (SEPG) focuses primarily on compliance yet continually evolves our process/service excellence on par with the digital revolution. We provide the visibility and control needed by internal leadership and each stakeholder at the customer end.

Getting appraised at CMMI Level 3 marks a significant milestone we have recently crossed after a long and credible journey at Kairos addressing everything @ service excellence. You can deliver to your end customers confidently with Kairos.

- Team Kairos

#FutureReadyKairos #ServiceExcellence #CMMI