Collaborative Solutions With Knowledge Base Software

Businesses and OEMs partner with different dealers to make their products available to the end-users. This business relation runs on joint collaboration and coordination between the dealer and the manufacturer. Hence in order to keep the dealers on the same knowledge front and make them aware of issues and solutions, manufacturers can create knowledge base articles using the Knowledge base software for automotive dealers. These articles can serve as reference material when they encounter any technical issues. 

Intellinet’s Part knowledge base software for automotive dealers or Intelli Wiki serves as a platform that allows dealers not only to look for solutions but also facilitates sharing of ideas and experiences. Dealers can share their ideas and solution that may have helped them in resolving an issue which someone else might be in need of. 

This knowledge base software provides a platform where the dealers and OEM can collaborate on ideas. The solution or idea submitted by the dealer is then analyzed by the manufacturer, who then decide if it is worth transforming into a knowledge article or not. This platform also allows the dealers to rate a solution or knowledge article based on how useful it was in resolving a given problem and this results in an easy search of high-rated articles. Based on the review and ratings of the articles, the manufacturer can work on improving such articles to help create a richer knowledge base.  

Intellinet’s knowledge base software enables data standardization across the dealership locations. It allows OEM to create a standardized system to streamline training for the staff. If the efforts are coordinated and services are reliable, the dealership is better prepared for delivering excellent customer satisfaction. 

A knowledge base management system is essential in the automotive industry, as it gives dealers the power to reap substantial benefits.