Coffee, Cookies and CX - Colorado

Colorado Call Center and Customer Care Teams:

I want to share with you a new and fun way to keep informed of call center trends.??Introducing?“Coffee, Cookies and CX.”

?With ‘Coffee, Cookies and CX’, you pick the café, you choose the date and the time where we share the current and future state of customer service solutions and best practices.

?These relaxed and informative sessions are all about you. No vendors or sponsors will be present during these 30-minute café meetings.

?Typical items we discuss include:

• How ECX can act as a gatekeeper between potential?vendors and your team
• How?ECX can provide you with customized call center QBRs?
• Avoiding vendor burnout
• Keeping informed of RELEVANT and TIMELY solutions
• Clearing your phone, e-mail and calendar of vendor engagements that just don't make sense

Some of my favorite coffee shops include:

Stylus and Crate?- 6985 W. 38th Ave., Wheat Ridge

• Great coffee? Check.?
• Extra-kind baristas? Check.?
• Hot, fresh liege waffles so delicious they’re worth driving across town for? Check.?
• Vinyl tunes? Also check.?

Lost Coffee Roastery?- 1190 W. Littleton Blvd., Littleton

?Lost Coffee’s Littleton location is housed in a refabbed gas station.?

The gas station’s old canopy now shades a large patio area and inside, the small, spare cafe contains just a few tables, hanging plants, the blue Slayer Steam LPX espresso machine, and the roasting operation.??

Sweet Bloom?- 7745 Wadsworth Blvd, Suite C., Arvada

?Founder and championship-winning barista Andy Sprenger’s socially conscious approach to coffee buying and roasting takes the direct trade sourcing model even further.?

If you’re not usually a black coffee drinker, you might be a convert after one of the pro baristas prepares you the perfect pour over at Sweet Bloom in Arvada.

Added Bonus!

?On top of receiving the latest and greatest trends in the call center industry, you will also receive a 6-Pack of my famous chocolate chip cookies (grandson not included).

?Simply DM me with a café, date and time that works for you.??You can also?leverage this link?to schedule your own“Coffee, Cookies and CX:”

?https://calendly.com/teamecx/coffee-cookies-and-cx

Skip Picciano is a baker, coffee lover and contact center consultant working with Fortune 50 contact centers, start-ups and everything in between.?

Skip has worked with technology vendors to keep them from bending the truth as well as assisting CX teams with their own assessments on Current State, Challenges, Opportunities for Improvement?as well as providing a road map for a?Potential Future State around how customers engage their brand effortlessly.