Codento News
In this issue:
??? Edge Computing is Finally Real (Blog)
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??? AI Transforms the Contact Center:
?? POP Bank Empowers CC Agents (Case Story)
?? Google Packaged CC AI (Blog)
??? Our busy October week with Google Cloud
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Blog - Living on the Edge - Google Kubernetes Engine Makes Edge Computing Real
Edge computing is finally here, thanks to Google Kubernetes Engine (GKE) Enterprise! This groundbreaking tool empowers industries to harness low-latency services, enabling real-time monitoring and rapid response across manufacturing, energy, and logistics.
With GKE Enterprise, companies can manage multitenant edge environments efficiently, reducing latency to under ten milliseconds and unlocking transformative use cases like AI-driven video surveillance.
Ready to revolutionize your operations? We are already working with players like Telia on the topic. Read our CTO Markku Tuomala’s blog to know more!?
Customer success story – POP Bank
POP Bank Harnesses AI for Enhanced Contact Center Services.?Conversational AI happens at competitors’ CCs while you’re busy making other plans.
For 13 consecutive years, POP Bank has been recognized as Finland's best bank, thanks in part to it's exceptional contact center services. CEO Pia Ali-Tolppa emphasizes the impact of AI in transforming agent workflows, enabling faster and more efficient customer interactions.
Facing challenges with information retrieval, Bonum Bank implemented a pilot program using Google’s Vertex AI to assist agents in summarizing relevant documentation. The results have been promising, significantly speeding up operations and improving onboarding for new staff.
Are you curious to learn how AI can enhance your customer service? Read more in our case study!
Blog - Boosting Contact Center Effectiveness with AI
As Nordic organizations embrace AI, many are enhancing their contact center efficiency while others lag behind, seeking only minor improvements. With nearly 90% of customers prioritizing experience over products, it's crucial to elevate your customer service.
Google's Customer Engagement Suite offers a powerful, managed solution that boosts agent productivity and customer satisfaction. With features like live transcription and automated responses, organizations have seen call durations decrease by up to 10% and onboarding times cut by 25%.
Don’t let competitors get ahead! Please read the full case to learn more!
What an exciting week it was at Codento!
On Wednesday, 9th October, at the AI & Business Strategies 2024 in Helsinki, our Data & AI Lead, Janne Flinck, delivered a keynote alongside Google, showcasing how our customers are successfully scaling AI in their operations.
On Thursday, 10th October, at the Google Cloud Summit Nordics 2024 in Stockholm,? we celebrated our achievements as a Google Cloud Premier Partner and 2024 Service Partner of the Year, sharing our success stories in AI-driven industrial safety.
On Friday, 11th October, we gathered at Google Nordic HQ in Stockholm with our investor, Saari Partners, and Google teams to strategize our next steps for Nordic expansion.
The week highlighted our commitment to leading AI innovation and business growth with Google Cloud.
Stay tuned for insights and industry-leading case stories!
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