CloudCoCo Statement - Coronavirus

At CloudCoCo, our top priorities are the welfare of our employees, as well as maintaining the high level of service and network performance for our customers. We remain committed to delivering our services and solutions to our customers, without putting the health and well being of our colleagues or our customers at risk. We understand the importance of co-operating with our customers during times of uncertainty to create assurance that the right procedures are in place to ensure the safe continuation of business.

We have a Business Continuity Framework in place which plans for a variety of potential business continuity incidents, including the impact of pandemic illnesses. Although there are a number of cases of Coronavirus (COVID-19) confirmed in the UK, there are currently no confirmed cases amongst our workforce and our UK offices remain open at this time. If required to do so, we will invoke our Business Continuity procedures and are fully prepared to invoke a mandatory work from home policy within 24 hours, without impacting our customer services.

We are continually monitoring the development of the Coronavirus outbreak. This includes:

·       Daily monitoring of the advice and guidance issued by the Department of Health and Social Care, Public Health England and the World Health Organisation;

·       Daily monitoring of reported cases and infection rates;

·       Monitoring of Foreign & Commonwealth Office travel advice for CloudCoCo colleagues travelling between our locations;

o  Reducing any non-essential travel between our office locations;

o  Internal monitoring of absence levels in line with typical measures at this time of year;

o  Internal communications to provide updates to our colleagues.

·       Advising staff to report any symptoms to their line manager immediately

·       Advising staff to follow government advice and self-isolate and work from home, if they demonstrate any symptoms or come into contact with anyone who has been tested positive for Coronavirus COVID-19;

·       Engaging with third-party suppliers over their readiness for dealing with a Coronavirus pandemic.

In addition to following advice from the leading public authorities, we are ready to put in place further precautionary measures as necessary. This includes:

·       Suspending all non-business-critical travel;

·       We are prepared to close the offices and enforce a mandatory work from home policy within 24 hours if required to do so;

All staff have the ability to work-from-home if needed and our services will continue as normal. We continue to gather external advice and engage with our customers, where they require us to attend their sites for on-site services. We will adapt our policies and thinking appropriately, as the situation unfolds further.

We are also working with our supply chain to ensure that they have equivalent plans in place and clear visibility of any potential impacts. The current status of our supply chain is positive, with key suppliers giving us strong assurances of uninterrupted support over the coming months.

If you have any immediate questions or require any further information, please direct these requests to your Account Manager in the first instance.