Cloud and no-code infrastructure: BPOs should work smarter, not harder.

The market is glad to see that Business Process Outsourcing (BPO) Providers and their clients are seizing the rise of cloud and no-code technologies. If we take that a step further, cloud-native or serverless architecture platforms are paving the way for BPOs to make significant gains. Minimal DevOps, auto-scaling, zero downtimes, and attractive total cost of operations (TCO) to run their global businesses are all appealing benefits for BPOs.?

?In fact, a recent report published by Insights Partners outlines that The Cloud BPO Market was US$ 31,580.0 million in 2016 and is estimated to reach US$ 94,522.7 million by 2025. One of the core reasons for the rise and wide adoption of cloud-based BPOs is the reduction in operational cost & agility. Many businesses are bound by budgetary constraints. Rather than wasting resources on office space and infrastructure, they can partner with outsourcers with adequate data centers and talented workers to cater to their needs.?

What benefits does cloud architecture bring to the table?

As per Microsoft’s definition - cloud computing is the delivery of servers, storage, databases, networking, software, analytics, and intelligence over the Internet (“the cloud”) to offer faster innovation, flexible resources, and economies of scale. The main benefits are clear:

• Cost-effectiveness: BPOs can become lean organizations by minimizing hardware and avoiding running on-site data centers. Additionally, companies can typically pay for cloud services on demand, optimizing their resource allocation.?
• Security: All data, applications, and infrastructure are securely put in a global network of computers backed up and secured from threats.?
• Elastic scalability: IT resources such as computing power, graphics, storage, and bandwith can be demanded “on tap” and anywhere around the world.?

And it doesn’t even stop there! Cloud computing is becoming so simple, that engineers and even citizen builders can create virtual organizations by clicking and dragging elements through an interface. This low-code / no-code methodology makes it fool-proof and possible to create almost anything imaginable in a very short amount of time.?

Furthermore, the combination of an easy-to-implement serverless and codeless architecture brings about a deployment cadence that makes BPOs blitzkrieg through business processes. New updates, fixes, security patches, features, and functions are constantly being added, leading to new innovations being introduced regularly.

If BPO providers are truly and fully committed to digitally transforming their client's operations, serverless platforms are literally the game changer. With the constant introduction of new functions and features, the BPO Provider can introduce these new innovations to their clients at their quarterly business reviews. They can begin to collaboratively strategize with their contacts and build a roadmap of how to provide value to the client's operations.

In short, BPOs can now work smarter rather than harder. The headaches of downtimes, weekend deployments, capacity planning, backups, and rollbacks are gone. They can better utilize their time by transforming their client’s operations thanks to the innovation provided by their platform partners, achieving what every BPO wants: "trusted advisor" status with their clients.

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