Closing the Support Gap Emotional Intelligence in Action
Business Consultants, Inc.
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Welcome back to The Global Network Insight, your go-to resource for insights and practices in behavioral change, self-development, communication, relationships, and human dynamics! This is Sayaka Kinashi from the BCon Global Network Team.
Emotional intelligence is more than a personal skill—it’s a powerful tool for closing the gap between what employees need and what leaders perceive they provide.
Perception Gap: Employees Don't Feel Supported?
Last week, we explored Britt Andreatta, PhD 's evidence-backed insights highlighting the importance of workplace well-being for executives to prioritize to achieve results.?However, she brought up another research from Deloitte, which revealed a perception gap between executives and employees. Employees don’t feel as supported as management thinks they do.
The Lack of Emotional Intelligence (EI)
Dr. Britt pointed out the lack of EI in managers. She defines Emotional Intelligence (EI) as "the ability to accurately collect emotional data and use it to solve emotional challenges and build effective relationships with others."?
She shared the negative impacts of a lack of EI in managers and organizations:
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Dr. Britt also shared a personal story about working for toxic managers and the toll it took on her mental health, leading to her decision to leave.
She argues that EI is a necessary skill for managers:
o?? Organizations with high EI show better financial performance.
o?? Increased retention of key human resources.
o?? Higher employee productivity.
This data illustrates the benefits of increasing EI for managers, organizations, employees, and individuals.
In our upcoming newsletter, we will explore the intricate connection between emotional intelligence and effective leadership.
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