clixifix? empowering Housing Associations and their residents with simple defect management.

Understanding the true status of the defects relating to your new build portfolio has never been easier. clixifix? enables your teams to deliver higher customer satisfaction through accurate updates and an understanding of the priorities and commentary around your logged defects and repairs. An easy-to-use ticket dashboard and activity feed keeps your teams in the loop at all times and reduces reliance on phone calls, emails and spreadsheets.

We understand the shortcomings of your existing housing management software…

• Unable to log and manage defects efficiently

• Incorrect/illegitimate defects logged leading to inaccurate data

• Lack of visibility of defect progress leading to admin burden for the aftercare team having to chase up for updates

• No audit trail (off-line conversations/emails/spreadsheets), risk to compliance with over reliance on paper processes

• No performance metrics for principal contractors (PC) or defect cause analysis

• No visibility of handover snagging data or End of Defect (EOD) progress

• Offline and inefficient collaboration with PC – they are requested to update Excel spreadsheets and return to aftercare/development/defects officers to update systems

• The manual process to assign a ‘repair’ to a PC

• Very difficult to close the loop on a PC who has been nominated – have they accepted? Did they respond? Has an appointment been booked? Is it resolved? Primarily these conversations are taking place in different systems / channels

• No ability to share defect data between customer contact teams and property managers, who then need to chase up the status of defects from the aftercare/defects department

• Difficult to measure ‘actual’ performance against agreed SLA’s – reporting often polluted with poor quality misdiagnosed or illegitimate defects and outdated data

…and our off-the-shelf solution offers the following to our Housing Association clients

• Accurate diagnosis of defect data. Reduces ambiguous defect logging where user error or misunderstanding

• Greater visibility of the position of the defect across the organisation

• Immediate nomination of defects to principal contractors (PC)

• Real-time collaboration via ‘best of breed’ PC portals. (Your PC’s will gain access via your free portal)

• Proven in the market – Currently over 20,000 construction sector/trade users using clixifix? daily to resolve reported defects from their housing partners

• Real-time updates via sign-off framework with recorded proof of resolution on all resolved defects – far fewer defects reopened by residents

• Eradicates the ‘he said, she said’. No more misunderstanding on defect status. Clear audit trail with evidence

• No more requests for updates both from internal teams and external stakeholders such as Employers Agents (they can all use the platform for free)

• Faster nomination and appointments functions – get defects resolved quicker

• Guided workflows for defect data capture – a consistent approach to handover snagging and EODs.

Metropolitan Thames Valley is one of the UK’s largest housing associations.

They believe everyone should have access to a home and the opportunity to live well.

As a provider of affordable housing for people living in London, the South East, East Midlands and East of England, MTVH needed a defects management system in place to allow them to communicate with multiple locations, contractors, residents and teams.

This is their clixifix? Customer Care, simplified software story. ????

Huge thanks to the amazing comments and positive feedback from all the team at MTVH. We are thrilled to be working in partnership with you all.