Client Chronicles: Hilarious Tales from the Frontline as a UI Developer

Designing and developing websites offer an incredible opportunity to engage with a diverse range of clients from various social and cultural backgrounds. The primary goal of a website is to convey information clearly and efficiently, transcending physical limitations.

However, many clients may not fully grasp the depth of knowledge and effort involved in web design and development.

Over the years, we have dedicated ourselves to studying design principles, usability, colour theory, typography, and emerging trends. Yet, often, clients undervalue our expertise and the complexity of our work. This underappreciation contributes to a lack of innovation and the adoption of new design trends in our field.

Here are some anecdotes from my experiences that shed light on the realities of being a designer. These conversations illustrate the challenges and misconceptions we face in our profession.

Scene 01

• Client: Why did you add that icon?
• Me: It's a Map Navigation icon because it's a tour operating website.
• Client: I don't like it. Please remove it.
• Me: But it helps users understand they can navigate through maps for tours.
• Client: No, it looks like a downward arrow, and it's bad luck. Remove it!

Scene 02

• Client: Can we switch to a different Content Management System?
• Me: I have worked with over five Content Management Systems up to now, and the one I have chosen is incredibly user-friendly. It is straightforward to use, even for someone without technical expertise.
• Client: But I'd like to try another one. What do you think?
• Me: Could you tell me why you prefer a different CMS?
• Client: Well, at the end of the web address it shows as .html. I want a PHP website because PHP is more powerful than HTML.

Scene 03

• Me: Sir, please keep this link with you.
• Client: How do I do that?
• Me: Just copy the URL and save it on your computer.
• Client: I can't seem to save the link on my computer.
• Me: Can you walk me through the steps you're taking?
• Client: Sure. I copied the link and then right-clicked it on the desktop, but I don't see the "Paste" option.

Scene 04

• Client: Please design two attractive banners for my websites as soon as possible.
• We: Okay, we'll get right on it.
• Client: [30 minutes later] Only Promises. But no work !!!!!

Scene 05

• Director: I have got an email from a client. I'll forward it to you. It's a screen capture of their website. They've circled the changes they want.
• Me: [After seeing the screen capture] - Sir, did you see this screen capture
• Director: What's the matter?
• Me: They have opened multiple tabs in the browser. The second tab says "Sex Places in Colombo".

Scene 06

• Me: Sir, it will take a couple of weeks to finish this task.
• Director: Why is that?
• Me: I need to organize, resize, edit the colors, and adjust the width and height of these photos.
• Director: Alright. Take your time. They've only selected a few photos for the website.
• Me: Yes, sir. Only a few. Around 750 photos!

Scene 07

• Client: What have you done to my website? The whole layout has been changed!
• Director: No, no. We didn't make any changes.
• Client: Don't lie to me. Shame on you!
• Director: We didn't make any alterations. Danula, did you edit the site?
• Me: No.
• Director: Are you sure? You didn't make any changes, not even a single line of code?
• Me: No, sir.
• Director: We can't take responsibility for this. We didn't make any changes.
• Client: Then how do you explain this?
• Director: I gave you access to the dashboard of this site, right? Did you click on anything?
• Client: Um, yes. I clicked a button called "Editor," and there were thousands of lines of code...
• [This person runs their own SEO company in Australia.]

Scene 08

• Client: Hey! It's been seven months, but you still haven't added our content to the website.
• Me: Miss, actually, you didn't provide us with the content.
• Client: Oh really? Then it's okay!

Scene 09

• Client: I took this content from another website. Please put it on my website.
• We: Are you sure? Because this content isn't related to your website.
• Client: It's okay. Just put it there.

Scene 10

• Client: When I hover the mouse cursor over an image, a tooltip appears saying "Photo Credits - www.website.com."
• Me: Those images aren't yours. We need to credit the original source appropriately.
• Client: Can you remove the tooltip from all the images?
• Me: It's not advisable. It's risky. If caught, they could take legal action and fine us.
• Client: So?

Scene 11

• Client: Put all of these photos in the slideshow on the homepage.
• We: Do you think site visitors will watch all these photos?
• Client: Why?
• We: Because there are more than 30 photos!

Scene 12

• Me: Sir, I have good news and bad news.
• Director: What's the news?
• Me: This is the best website I've ever designed!
• Director: And?
• Me: The client knows WordPress and coding. They've changed all the interfaces!

Scene 13

• Client: Hi! I've browsed the website on my mobile phone, but the interface looks different.
• Director: That's because of Responsive Web Design. Desktop screens are wider, but mobile screens are smaller, so the layout adjusts to fit. The elements are stacked on top of each other for easy access without viewing issues.
• Client: But I prefer the desktop version. I want the same layout on mobile.

Scene 14

• Director: The client wants this content added ASAP. They're launching the website, and there's a media conference.
• Me: Oh no, there's a lot of content. When's the launch?
• Director: Today, in the afternoon!

Scene 15

• Client: What is the web address of my website?
• Director: It's been 3 years, and you still don't know your web address?

Scene 16

• Me: Sir, I've received the client's list of changes. They want to change the entire structure. They've requested removing the sliders, buttons, forms, tab panels, and all the paragraphs on the Home Page. Why is that?
• Director: Please hold on. I'll inquire with the client.
• Director: [A few minutes later] - The client printed the entire website on paper and sent it to their assistant for proofreading. The changes list was prepared based on those printed pages.

Scene 17

• Client's IT Guy 01: I've sent you an email. Could you change the layout of the web pages according to my email?
• Me: Sure.
• Client's IT Guy 02: Hey! What happened to the interface? Who told you to change that?
• Me: Other IT Guy!
• Client's IT Guy 02: No, no. Please revert the website to the previous layout!

Scene 18

• Client: I told you not to add any third-party images. Please use only our photos on the website.
• Director: Sir, this isn't an actual web page. It's just artwork (jpg) !

Scene 19

• Client's IT Guy: Our website isn't responsive.
• Director: No, it's responsive.
• Client's IT Guy: No, it's not.
• Director: No, it's fully responsive. We used a responsive framework and custom codes for mobile and tablet versions.
• Client's IT Guy: Maybe, but the site isn't responsive. Check it on a mobile phone.
• Director: It works fine.
• Client's IT Guy: No, it doesn't!
• Director: How can you say it's not responsive?
• Client's IT Guy: Because it shows a different interface on mobile phones. It's not the same as on our laptops.
• Director: Stop talking about responsiveness. First, research and learn "What is Responsive Web Designing" from the internet.

Scene 20

• Client: Could you set the text-align as Justify? Left alignment makes the website look messy.
• Me: We can, but users might find it difficult to read these paragraphs, especially on mobile phones.
• Client: But with the free spaces in left align text, it's like a cycle race!

Scene 21

• Client's IT Guy: I don't like the theme of this website. Shall we change the interface? Also, I want to change all the font types, colours, and buttons. Page navigation is not nice. Please refer to this link. I want the exact same layout for the Home Page. Remember! The same layout. Remove all these images and sliders. Add an Inquiry button to every page. I want a background image for the header section. Can you finish these changes by 2.00 pm? It's 10.00 am now.
• Me: Seriously? This site has over 25 pages and 2 device versions. We've been working on it for over 6 months. Now you want to change the interface?
• Director: Our work here is finished. This is a completed website. We don't have time to redo it. This is a WordPress site. If you want to change the interface, please do it through the admin panel.
• Client's IT Guy: Okay then.
• Me: [30 Minutes later] - Sir! That guy completely messed up the Home Page.
• Director: Is that so? Now we can charge for the rearrangements ;)

Scene 22

• Me: Do we have to code this Photoshop layout? I mean, it's outdated and not user-friendly. I'm facing technical issues with some parts.
• Director: Yes, unfortunately. This template was designed by the client's coordinating secretary, who has no experience in design. But the client insists on using her design, not ours.

Scene 23

• Client: Could you change this icon to another one? Please google it and find a better one. My designer showed me some better icons from Google.
• Me: So why don't you ask your designer to send those icons to me via email?

Scene 24

• Director: What kind of website is this?
• Client: It's for an event.
• Director: There are around 15 pages on your website, and you've provided content for each one. But you forgot the most crucial detail.
• Client: What's that?
• Director: The DATE of the event!

Scene 25

• Client: Hey! Where are the updates?
• Director: They're done.
• Client: Done? But I don't see them!
• Director: We've finished all the updates.
• Client: Then why aren't they showing on the website? Please take responsibility. Don't act ignorant. Do your job properly.
• Director: It might be a cache issue. Please clear your browser's cache.
• Client: Ah, got it. It's working now!

Scene 26

• Client's Designer: I gave you some work yesterday. How's the progress?
• Me: Can't do it. There's no technical way to implement that requirement.
• Client's Designer: Come on, don't say that. There must be a way.
• Me: No, there isn't.
• Client's Designer: It's an easy thing. I don't think it's difficult. Just Google it and you'll find many answers. It's not that hard, right?
• Me: I'm telling you, it's technically impossible.
• Client's Designer: Google it and find a solution among the search results. That's easy, isn't it? I don't think this is a difficult task. You can complete it within 5 minutes, I believe.
• Me: If it's so easy, why don't you develop this website yourself?

Scene 27

• Me: Sir, according to the client's changes list, it says to add another image on the right side and reduce the yellow colours of every image. But there's no space to add an extra image, and there are no yellow colours in these images.
• Director: She mentioned that requirement multiple times.
• Director: [1 Week later] - I visited the office. Her laptop screen only displays red and yellow colours. Also, the resolution isn't standard, which is why she sees only yellow colours and more space.

Scene 28

• Client: [Day 01] - Yesterday you said that you completed the SEO part of the site? But it still doesn't show on the 1st page of Google?
• Director: [Day 01] - Google isn't under our control, so we can't do anything. It will take some time. Most of your competitors have old websites, so Google prioritizes them.
• Client: [Day 02] - Still no progress?
• Director: [Day 02] - We can't predict this. It will take a couple of months.
• Client: [Day 03] - Today, our site still isn't on the first page? Can't you do anything?
• Director: [Day 03] - We've done our best, but Google is beyond our control.
• Client: [Day 04] - Still no progress?
• Director: [Day 04] - As I said, it will take a couple of months. It's not easy. Please be patient and don't call us every day.
• Client: [Day 05] - Our website was on the first page those days.
• Director: [Day 05] - Yes, but then you sent us an instruction list to SEO your website. Remember? You asked to rename all the pages, which caused Google to treat it as a new website. We have to wait.
• Client: [Day 06] - Still no luck!
• Director: [Day 06] - Please wait!
• Client: [Day 07] - I think you didn't SEO our site well. If you did, Google would show our site instantly.
• Director: [Day 07] - No, it's not that simple. There's a complex process involved that you can't see. [The client continued calling us every day for over two weeks.]

Scene 29

• Client: I've sent you a link. I want the same website. Put background music on the home page like that. I want this website's font type for my website. Please add a scroll bar to every page. I need the same structure for the section pages. It looks nice. I need 6 icons on the top of every page. See that website. I want these animations too.
• Director: The background music will distract visitors. They'll be confused and won't be able to concentrate because of the music. This font type isn't suitable for a website. The readability level is too low. We don't need a scroll bar on our site. We don't have enough content! That structure will reduce the loading speed because of the images. There's no space to add 6 icons. These animations aren't suitable for your site. They'll collapse into mobile and tablet versions.
• Client: But that website has all of these features. It's a good website.
• Director: How can you say that? What if their features and concepts are wrong?
• Me: Why don't they give this contract to the designers of that website?

Scene 30

• Client: This is the worst website ever!
• Director: Why?
• Client: You have failed to design the Blog according to our requirements.
• Director: Do you think your Blog is the most important part of your website? Do you think visitors visit your website to see the Blog page? We did our best. Your website has 30 pages. Also, your website is a WordPress site. We have designed your site according to your proposed theme. Customizing a WordPress site is not easy. We have worked for almost 6 months to achieve this look. But still, you are not satisfied?

Scene 31

• Client: I don't think anyone will visit our website.
• Director: Why do you think like that?
• Client: Because it takes 5 seconds to load this website.

Scene 32

• Buyer: What are you promoting?
• We: We are promoting Hotel Management Software. It's a fully online solution.
• Buyer: Is this a foreign product or a local product?
• We: This is a Sri Lankan product.
• Buyer: A local product? Then no thank you!

Scene 33

• Me: Please ask them to send the rest of the content in a Word Document.
• Director: What's the issue?
• Me: They sent the previous content in an Excel Sheet.

Scene 34

• Client: Why are there no animations in the slideshow?
• Director: Sir, this is just an artwork (Photoshop Layout / Jpg Format).

Scene 35

• Director: If you buy our total solution, we will give you our Channel Manager Software for free.
• Buyer: Can't you just give me the Channel Manager?

Scene 36

• Client: I want a full report about my website. How is the progress?
• Director: Sir, your website is currently under development.
• Client: Still? Today is an auspicious day. I want to launch my website today. If not, we have to wait another 1 and a half months to launch the website.

Scene 37

• Client: I want a website with unlimited pages. So what's the price?
• Team Member: Unlimited price!

Scene 38

• Caller: Your prices are too high. Can't you design a website for Rs. 10,000?
• Director: Sir, we have to cover expenses like electricity, water, and telephone bills at the end of the month. We also need to pay salaries to our employees and allocate funds for maintenance, fuel, and travel. Additionally, there are expenses for taxes, company registration, server charges, and domain fees annually. We participate in two exhibitions every year and invest in advertising and marketing campaigns. With all these costs, it's not feasible to design a website for Rs. 10,000.

Scene 39

• Client: I have some small tasks for you.
• Me: OK?
• Client: These 3 A4 pages contain some design and redesign requirements. I want these changes done within 30 minutes. Can you? You are tallented, and I know you can!

Scene 40

• Me: Sir, are there any new projects?
• Director: Yes, there is one. However, the client is waiting for an auspicious day to start the project.

Scene 41

• Director: These clients are very good people. They paid the advance at the beginning. Give their website priority. Do anything for them.
• Me: OK sir!
• Director: [7 Months Later] We have completed all the work on their website. I have requested payment more than a thousand times, but still, there is no reply from these individuals. Don't do anything for them. Hold all updates!
• Me: OK sir!

Scene 42

• Me: Sir, I am very disappointed. This was one of my best designs. It took many days to complete this website. But this so-called IT Guy messed up everything. Now there is no usability in this website. Now it looks like cow dung.
• Director: I know. But what to do? This client trusts that guy more than us. For your information, he is not an IT guy. He is just an accountant!

Scene 43

• Client: We need a report of tomorrow's actual arrival list.
• Director: That's impossible. If you want to view tomorrow's actual arrival list, you have to wait until tomorrow.
• Client: Please tell us the exact number, because we have to send food orders to the restaurant.
• Director: How on earth am I supposed to know about tomorrow's actual arrival list today?

Scene 44

• Client: Don't leave spaces. I want to place advertisements in all the spaces.
• Me: Huh?
• Client: Yes, like property advertisements, educational advertisements, transport service advertisements, etc.
• Me: This is a photography website. What's the connection between photography and advertisements? It will reduce the quality.
• Client: Look at the bright side. We can display information about my photography service. On the other hand, we can earn a lot of money from the advertisements. Money is always more important than quality.

Scene 45

• Client: I have mailed you our recommendation letters. Please put these letters inside the home page slider.
• Me: Really?

Scene 46

• Client: Please host my website between 9:00 am to 10:00 am tomorrow. It's an auspicious day and time.
• Director: Will do, sir.
• Me: Sir, tomorrow is a holiday. What should we do?
• Director: Then host the website today. Don't worry. He will not access the web address until 9:00 am tomorrow!

Scene 47

• Client: This is a 4-page website, right?
• Director: Yes?
• Client: Then you can start the project now and finish the website in front of me. I will wait here. It will take only a little time, because this is a 4-page website, isn't it?

Scene 48

• Client: Can you put downward arrows few and far between?
• Director: Why is that?
• Client: Otherwise, visitors will never know that there is more content at the bottom.

Scene 49

• Director: Sir, your website is ready. Now we can launch the website at tomorrow's ceremony.
• Client: No. Launch a dummy website instead of the actual website.
• Director: Why?
• Client: Because the website might get hacked tomorrow.
• Director: We haven't promoted the website yet. Right? So how will anyone hack the website without knowing about it?

Scene 50

• Buyer: Free Channel Manager? You're offering a channel manager for free? (Looking at a Banner)
• Me: Yes, but terms & conditions apply. (Pointing to the bottom of the Banner)

Scene 51

• Director: The client is requesting to include these images on their website. These are some images of his Noble Title Offering Ceremony.
• Me: On a Real Estate website?

Scene 52

• Client: Can you make the background blue?
• Me: Using blue might lower readability and affect the design negatively.
• Client: Blue is our theme colour, so go ahead.

Scene 53

• Buyer: Is the Channel Manager and Booking Engine free here?
• Buyer: [30 Minutes Later - After explaining about Terms & Conditions] The banners say they are free. Why the sudden change?

Scene 54

• Buyer: What's all this about? (This is an old man)
• Me: It's a Hotel Management Software.
• Buyer: What?
• Me: Hotel Management Software.
• Buyer: Ah?
• Me: Hotel Management Software!
• Buyer: School?
• Me: Software!
• Buyer: School for hotel management?
• Me: Hotel Management Software! (Loudly)
• Buyer: Hotel Management School? Ah, no thanks. We have been to school already!

Scene 55

• Client: Can you complete my website today?
• Director: We haven't started your website yet, so it's impossible.
• Client: It's very urgent. Then complete this website by tomorrow.
• Director: Tomorrow is Saturday. We don't work on Saturdays.
• Client: How about the day after tomorrow?
• Director: It's Sunday. We don't work on Sundays either.
• Client: Oh, come on. Why can't you work on weekends? Why don't you work all 7 days? Please complete this website over the weekend. Please!
• Director: We can't. We also need rest.
• Client: Okay. Then deliver my website on Monday.
• Director: We can't design a website in just one day. It will take a couple of days or weeks. Also, next Monday is May Day, so we will start the work on Tuesday.
• Client: So what? Why can't you work on that day?

Scene 56

• Caller: Your prices are too high. Can't you reduce them?
• Director: You don't bargain with doctors, engineers, supermarkets, restaurants, or bakeries. Why only with us? Is that fair?

Scene 57

• Client: It's too difficult to create a post.
• Director: You only need to follow four simple steps to create one. It's not overly complicated.
• Client: Four steps seem like a lot of hassle. Can't you make it simpler?
• Director: Perhaps next time we'll develop a special button just for you. You won't even have to write or publish the post yourself. It will automatically generate and publish your content once you think. How does that sound?

Scene 58

• Client: Where is your email? I've been waiting for over a week. If you can't handle the work properly, we can hand over this project to another company.
• Director: Sir, I sent that to you last week.
• Client: Is that so? Then why didn't you call me?
• Director: Why would I?
• Client: How am I supposed to know if I received an email or not? Next time, give me a call after sending an email.

Scene 59

• Caller: I have a small club. Can you design a website?
• Director: Yes, sir. We can.
• Caller: But first, you have to join our club and get a membership. The membership will be around Rs.40,000, and then let's talk about the website.

Scene 60

• Client: Why did you put a slider on the Home Page? We have a separate page for services. It's not necessary to duplicate the services in a slider.
• Director: Visitors typically land on the Home page first. If they can't quickly understand what the website is about, they might leave. By showcasing some of your services in a slideshow, they'll grasp the essence quickly and might explore further.
• Client: I disagree. Repeating the same content is not a good idea. Please remove the slider.

Scene 61

• Client: This website is awful.
• Director: Why do you think so?
• Client: Because of these dull colours. It gives the website a boring look!
• Director: Just so you know, your designer created this web layout. We are only responsible for development.

Scene 62

• Client: We need to update our website as well. Can you develop something for that?
• Me: I can provide you with a WordPress solution. It's one of the easiest and simplest software solutions I can recommend.
• Client: I don't think we can manage it. It looks very unfamiliar. Can I suggest a solution?
• Me: Yes?
• Client: Apply the same web interface into a Microsoft Word File. We know Microsoft Word very well, so we can edit and change the text or images in it. You can link the website and Microsoft Word File together, so if we edit something in the Word File, the website should automatically update.

Scene 63

• Client: Please remove these images. Crazy angles! I'm very disappointed.
• Director: All of these images were provided by you.

Scene 64

• Client: You guys have done an excellent job. The home page slider is really good. Very eye-catching images.
• We: Yes. The first impression of the site visitors goes to the Home Page. If the Home Page is fine, then they will visit the inner pages.
• Client: Can you add a few images of some lovely teen girls? Girls' images will attract more site visitors to our website. [This is a Corporate Website about Business Consultancy]

Scene 65

• Client: I have sent you an urgent email. Can you make those changes today?
• Me: It's already 6:30 pm, and I'm heading home.
• Client: Can you do them at home? It's extremely urgent!
• Me: Why didn't you send them during office hours? Working from home is not allowed.
• Client: Please, I really need this. Can't you do it as a personal favour? It's urgent!
• Me: Alright, I'll do it. But you need to arrange overtime payment with our company director first.
• Client: Okay, do it tomorrow morning. No rush!

Scene 66

• Director: Are you still working on this project?
• Me: Yes, there's quite a lot of content to handle. For instance, just one web page alone spans 43 A4 pages!

Scene 67

• Buyer: What are you promoting?
• We: We're promoting Hotel Management Software. It handles all operations within your hotel.
• Buyer: Your banner mentions SEO services too?
• We: Yes, that's correct.
• Buyer: How much do they cost?
• We: The price varies based on the number of pages and working hours.
• Buyer: Alright. If I purchase your Hotel Management Software for my hotel, can you provide SEO services for it?

Scene 68

• Client's IT Guy: We have downloaded your contact form, but it's not functioning. Please address this.
• Me: We have thoroughly tested it, and it seems to be working properly.
• Client's IT Guy: I clicked the Submit Button, and it's been an hour. We still haven't received the email, and the "Loading Icon" is still spinning.
• Me: Is that so?
• Client's IT Guy: Have you configured the correct email address?
• Me: Yes, I have. Could you provide me with the server details so I can investigate further?
• Client's IT Guy: We haven't uploaded those files to the server yet. They're still on our local machine. How about a TeamViewer session?

Scene 69

• Client: I haven't received the email yet!
• Me: I have already sent it. Would you like me to resend it?
• Client: No, let's be patient. It might be stuck in traffic somewhere.

Scene 70

• Client: It's been 3 years. The website is not useful.
• Director: Why do you say that?
• Client: We haven't received a single inquiry through the website. We're paying annually for the domain and server for nothing. Can you take back the website and refund my money?
• Director: We don't offer refunds, and the website was already provided at a discounted rate.
• Client: That's unfair. Can you at least sell the website to someone else and give me a commission?
• Director: Consider this! If you bought a car from Toyota and used it for years, would you sell it back to Toyota and ask for a refund because you no longer want it?

Scene 71

• Client: The "Book Now" button is too large in your system. Can you make it smaller?
• Director: That's unlikely. We haven't altered the interface.
• Client: But this button is dominating the browser. I can't see other details properly.
• Director: Let's do a TeamViewer session. Please provide your ID and Password.
• Client: Okay.
• Director: What? You've zoomed your browser to 150%

Scene 72

• Client: Your software is not working properly. Data are displayed as minus values.
• Director: The software is functioning as expected. It could be a user error. If the correct data is entered, the output will be correct. Garbage in, garbage out.
• Client: But they insist it's a software issue.
• Director: Our software is operational in over 10 hotels without issue. It's unlikely to be the software's fault... Think of it like baking a pizza. If you accidentally burn it in the microwave, are you blaming the manufacturer or the supplier? It's not about the brand; it's about how it's used!

Scene 73

• Buyer: Is this a KOT Printer? How much does it cost? Do you offer other types of printers?
• Me: Sir, we don't sell printers. The one you are referring to is just for demonstration purposes to showcase our Hotel Management Software.

Scene 74

• Me: We began this project back in mid-January, and here we are in mid-April with no progress at all.
• Client: I apologize for the delay. If my assistant were still here, we would have completed the project by now.
• Me: When did he resign?
• Client: Yesterday!

Scene 75

• Client: I need a small favor. I don't have money right now. Can you pay for the domain registration from your own funds? I'll reimburse you when I have the cash.
• Director: And when would you be able to pay us back? In a month? A year? Two years? Fine, I'll cover the domain registration. Then I can delay paying our electricity, water, and telephone bills for several months. I'll wait to pay my employees until you settle the debt!

Scene 76

• Client: All the data in this table are incorrect. Whose fault is it, yours or ours?
• We: We can't determine that immediately. It could be our fault or yours. We need to investigate the error first.
• Client: Whose fault is it, yours or ours?
• We: We can't determine that immediately. Could you give us a few minutes to investigate?
• Client: Why can't you admit it...?????

Scene 77

• Buyer: Why did you take photos of me without my permission?
• Me: For a souvenir.
• Buyer: How could you do that? Do you realize that I can take you to court and fine you Rs. 10 Lakhs? Beware!
• Me: [After a few minutes...] Do you want to hear a funny story?
• Colleague: What?
• Me: I just checked the captures. There are no photos of that guy!

Scene 78

• Client: This content is incorrect. Who authorized you to include it? You have attributed it to us, but we didn't provide it.
• Me: Yes, I understand your concern, but...
• Client: Hold on, I'm not finished. You have labelled this as Majestic City, but we haven't been involved in any projects related to that.
• Me: I see where you're coming from, but...
• Client: Let me finish. This image doesn't even depict Majestic City. It's obviously incorrect.
• Me: Right, but...
• Client: Did you even verify the accuracy of this content? It's misleading and unacceptable.
• Me: I understand your frustration, but...
• Client: This is completely unacceptable. It needs to be removed immediately. Otherwise, it undermines the credibility of our entire website.
• Me: I acknowledge your concerns, but...
• Client: Furthermore, you have copied content from XYZ's website. While that may be suitable for XYZ, it's not relevant to us. We have our own content.
• Me: Sir, I assure you that this is just dummy content. It will be replaced with your actual content once provided. Please provide those first!

Scene 79

• Buyer: HOPE? What's that?
• We: It's a Hotel Management Software. HOPE is the name of our product.
• Buyer: No HOPE (With a smile) [He's the manager of a well-known hotel and they already use a different Hotel Management Software]

Scene 80

• Me: Sir, have you checked my design?
• Client: Yes, it's not good. I can't approve it because it's in a different language, not English. We need an English website. Please come and see me.
• Me: Those are just dummy content (Lorem Ipsm). I clearly mentioned it in my email.

Scene 81

• Me: The top-level management has requested to embed a software part to the website. So now you can add new projects & edit those content whenever you want.
• Middle-level Management: No. We don't need it.
• Me: This is a request from your top level.
• Middle-level Management: We don't have IT guys to do that. We don't have the appropriate knowledge.
• Me: Not to worry. This is simple software. Anyone can add & edit content very easily. You only need basic computing knowledge.
• Middle-level Management: So you are saying that anyone can easily add content from this software?
• Me: Yes!
• Middle-level Management: It proves that we do not need this software. This is dangerous software. If anyone can add content with basic computing knowledge, then anyone can add false content as well. If someone adds false content, it will affect the good name of our company. So we don't need it. We will send you the content. You must add the content.

Scene 82

• Director: We secured the contract for ABC Restaurant's website.
• Me: Have you had a chance to see the restaurant? What's it like?
• Director: No, but judging from the office, I can imagine the kitchen.

Scene 83

• Client: Quickbook's interface is much easier than your software's interface.
• Director: It's like comparing an Alto to a Benz. The issue is you are talking about someone else's Benz without experiencing your own Alto. But you can still reach the same destination with your Alto.

Scene 84

• Me: Many of the menu images (food menus) are absent from your website.
• Client: That's correct. We don't currently have photos available. I will provide them once we have prepared the dishes and before they are served to our customers.

Scene 85

• Client: What is the total amount (Charges) of my website?
• Director: It's Rs. 50,000.
• Client: Do you remember my previous website? I paid a 50% advance payment for it. You can use that payment for this website. If not, please return that 50% advance payment immediately.
• Director: We had designed a layout for that 50% advance payment. The project was abandoned by you, not by us. That was in 2016, and this is 2019!

Scene 86

• Me: Sir, I have developed the Home page and sent you the link. Did you check it?
• Client: Yes, I saw it. I wanted to read all the sentences and paragraphs one by one and proofread all the text. But your website shows a different language and it is junk. I want my website in English. So I closed the site within 5 seconds.
• Me: Sir, those are just temporarily dummied texts. We can get an idea about the website interface and structure from that text.
• Client: No, no. If you apply text, you have to apply the correct text.
• Me: Yes, I understand. You have to send me the actual and related content first. But you didn't.
• Client: You didn't get the content. Maybe that's true. But do you think applying this kind of nonsense is okay?
• Me: How do I build a structure without text? At least now we know how our website will look in the future.
• Client: The website will not look like this in the future. Because those texts are not in the English language. If you want to apply content, apply the actual content at once. Don't use different languages.
• Me: But...
• Client: Stop. You should do what I say. For example, it says Lorem Ipsum is simply dummy text... What does that mean?

Scene 87

• Client: What did our top-level management say about this layout?
• Me: They said this is really good and to continue the development process with this interface.
• Client: They said this is good? They are operating several companies. It can be our Mother Company. But only I know about the products and services. They don't know about the product specifications. By reading this foreign language (Lorem Ipsum is simply dummy text), they are saying this is OK?

Scene 88

• Client: In our industry, we have numerous competitors. While some neglect their website updates, others stay current. We must convey to our visitors that our site is consistently updated and operational around the clock.
• Me: Understood.
• Client: We have a significant amount of content to incorporate. The strategy is not to overwhelm with all the content at once. Instead, we'll drip-feed it, adding new material two or three times a week. This way, visitors will perceive our site as constantly evolving, encouraging them to return daily. So, your task is to stay engaged and ensure new content is added regularly.

Scene 89

• Client: The Form Submit button is functional, but we need to make it more attention-grabbing.
• Me: How do you propose we do that? I can increase its size if you think that would help.
• Client: Size isn't the issue. We need to make it visually appealing. How about adding an animation, like a subtle shaking effect, to catch users' attention before they click on it?

Scene 90

• Client: The website looks good, but can we make a small change?
• Me: Of course, what did you have in mind?
• Client: I would like to change the color scheme to "Aqua Blue" for the background, font colours, buttons, menus, etc. It's a nice, calm, and peaceful colour.