Citigroup Rolled Out AI Tools across Global Workforce

Recently, Citigroup broke the news with its new rollout of artificial intelligence (AI) tools across its global workforce in eight countries which include US, Canada, Hungary, India, Ireland, Poland, Singapore and the United Kingdom with approximately 140,000 employees set to gain access to Citi Assist and Citi Stylus.

In the memo, Citigroup's Head of Technology and Business Enablement, Tim Ryan, stated: "It’s like having a super-smart coworker at your fingertips to help navigate commonly used policies and procedures across HR, risk, compliance, and finance."

As the world races towards an AI-driven future, this news highlights a critical shift in how global businesses operate. With tools like Citi Assist and Citi Stylus, Citigroup is setting the stage for a more efficient, innovative, and future-ready workforce. This transformation not only underlines the importance of AI but also emphasises the pressing need for individuals to upskill in AI-related competencies to thrive in the coming years.

AI Adoption in the Workplace

Citigroup’s AI tools are designed to make work smarter:

• Citi Assist acts as an AI-enabled guide to streamline navigation through complex internal policies across HR, risk, compliance, and finance.
• Citi Stylus enhances document management by allowing employees to summarise, compare, and search through multiple documents simultaneously.

Such tools are not mere conveniences—they represent a broader movement towards leveraging AI to simplify work, boost productivity, and foster innovation. With companies like Morgan Stanley and Bank of America also integrating AI, it’s clear that proficiency in AI technologies is becoming a standard expectation for employees.

Why Upskilling in AI Is Crucial

The implementation of AI tools in the workplace signifies more than just technological advancement; it reshapes the roles and skillsets required in modern organisations. Here’s why upskilling with AI is indispensable:

1. Enhanced productivity and problem solving: AI augments human intelligence by handling repetitive tasks, enabling employees to focus on strategic problem-solving. Mastering AI tools empowers workers to harness this efficiency to deliver greater value.
2. Staying relevant in a competitive job market: As AI adoption grows, the demand for professionals skilled in using and managing AI systems will soar. Those who invest in AI upskilling will position themselves as indispensable assets to their organisations.
3. Driving innovation: Citigroup’s encouragement for employees to propose new AI applications exemplifies how AI-literate employees can actively contribute to innovation, shaping the tools that define the future of work.
4. Cross-functional impacts: From compliance and risk management to customer service and operations, AI touches every facet of business. Understanding its applications allows employees to collaborate effectively across departments.

How to Start Upskilling in AI

1. Explore AI Courses and Certifications: Programs like AI-powered learning paths or certifications from leading platforms provide foundational knowledge and practical expertise in AI.
2. Develop Data Literacy: AI thrives on data. Gaining proficiency in data analysis and visualisation tools ensures you can interact with AI systems more effectively.
3. Adopt a Continuous Learning Mindset: AI technologies evolve rapidly. Staying updated with trends, innovations, and new tools is crucial for long-term success.
4. Experiment with AI Tools: Many AI tools, from chatbots to predictive analytics platforms, are accessible. Familiarising yourself with these technologies builds confidence and hands-on expertise.

The Road Ahead: A Call to Action

Citigroup’s AI initiative underscores a larger narrative: the future belongs to those who can work alongside AI. Whether you're in finance, HR, marketing, or another field, upskilling in AI is not just an option—it’s a necessity.

As we move into 2025 and beyond, the question isn’t whether AI will shape your industry—it’s how prepared you are to embrace it. By upskilling now, you can ensure that you’re not just adapting to change but driving it.

With SKILLSTURE, you’ll gain access to in-demand AI skills and future-proof your career. Designed for professionals across industries, our courses help you stay ahead by equipping you with the knowledge and tools to succeed in an AI-driven world.