Christmas Message - Confidence And Client's Wins
Merry Christmas!
It's Christmas day and I'm here with Jon's Christmas message.
Now, you're watching this actually on Christmas Day. Get a grip, go and watch ‘Die Hard’ or something. I recorded this about a week and a half ago, and we schedule it cause I've got technology. I like to keep my promise of issuing one of these videos every Tuesday at 10:00am, which is this year's
Christmas Day, so here we go.
Wins of coaching clients
Now, since it's Christmas, I thought I'd share some wins my clients have had recently and here's why.
Business coaching costs money, and a very large part of my job is to help my clients make more money, build profitable businesses that bring them more profits - more money, as well as less stress, more fun, more joy, and more pride in those things.
Money is a very important part of making everything work. But it's not only about money, it's also about my clients getting better at their businesses, and this is important.
It's about you getting better at your business, getting more confident in your business decisions, often, realising that you’re much better at this sh*t than you thought you were. That's a big thing that people leave my coaching program with - they’re better at this than they realised or that they were afraid.
They know more, you know more. You've got more inside you that you can use and I can help you bring that out.
Here's a couple of stories (true stories) about wins people had that were helped by their being confident in joining or something from within.
Story from Nicole
I'll take a little bit of credit for this, but not all of it. I'm the coach, I did help certainly, but my clients did the heavy lifting.
Nicole finished a job few weeks ago. It was a big job and it went massively over budget - mostly, because the customer kept changing their mind, kept wanting upgrades, kept wanting more fancy stuff.
It was quite a personal project for the customer. It went significantly over budget - $100,000 or so, and the customer started to make noises about not being happy to pay that extra, about wanting to be closer to a budget, and Nicole was feeling the pressure that it puts on you.
And we talked about it, and she said she had a paper trail of all the variations that the customer wanted to place during this project or the paper trail of a customer making these decisions and accepting these quotes, and basically, was confidently able to prove and demonstrate that the cost overruns were all down to the customer and not the fault in Nicole's company.
So the customer called, came in ready to cause a bit of a fuss but Nicole stood her ground. She was confident. She pointed out what the rules were.
She pointed out that she had the structure because she'd kept the records and the customer backed down, paid the extra money and went away and not only did that, she did it happily.
She was happy with her new lovely toy, and off she went. Everybody won. Nicole was confident, had the systems behind her, was being structured in how she ran a business, and was able to stand up for herself, "I push away this threat".
Now, many people would have felt that pressure and given some discount to appease the customer. And particularly, if they didn’t have that proof and ability to be confident because you've done the work in the first place, that would have been a lot more difficult to resist and they probably would have given some money away and made less profit on the job than they might have deserved.
So be confident, that's a lesson there. I'm sure it's about business coaching. I'm sure it's about structure but it's Christmas, so let me move on.
ABOUT THE AUTHOR:
Jon likes helping business owners and especially owners of trades businesses. Life can be a bit frustrating when you run a business and a trade business can be even more so.
If you're a tradie and you've got successful then you probably feel like your life is not your own, that you are always making sure everyone else is OK before you and you never get everything done. You probably work too many hours each week and take your work home with you and you probably don't make as much money as you should.
Jon reckons this stuff is fixable and that you can fix it by making some fairly simple changes to the way you do things. He should know, he's been helping people do it for a long time and he's seen the same changes work time after time. He lives in Byron Bay because he likes it and he doesn't surf because he says it's too hard but he likes beer and food very much indeed. He's written for various magazines and newspapers in his time. Mostly because they think he must know something if he's survived this long. His children disagree.
cited from SMH, Money Magazine