Choosing the right outsourcing partner
In today’s digital based economy, globalization is the new standard. As such, once your board of directors/senior management team has decided to?outsource some of your business process, the next step is to find the right outsourcing partner. This in turn entails careful considerations of alternatives! If done right it will bring you efficiency and spring your business with a competitive edge over the benchmark. Quality business process outsourcing (BPO) not only boosts the productivity and efficiency but also enables your organization to manage the ever-changing technological aspects of operations. ?On the other hand, according to study conducted by Mckinsey the BPO market is expected to grow by 105.5 billion Euro’s, between the years of 2021-2026, at a significant rate of 10% per annum.
Below we have listed a series of 4 tips to consider when outsourcing your business processes.
1.???Consider a nearshore solution to avoid delivery problems
Nearshore solutions nowadays tend to resolve much of the growing dissatisfaction with the off-shore based outsourcing models. Whereby, many executives are reconsidering their outsourcing strategies as they realize the considerable risks that follow low labour costs, language barriers, and startling cultural differences. The following tasks becomes especially challenging for the companies in the DACH region. That is why, SPEEEX has marked its outsourcing hubs in the Republic of Kosovo, a country which remains an ideal choice for the DACH region companies due to the following distinctions;
a)?????Cultural compatibility with the German speaking countries
b)?????70% of the population below the age of 35
c)??????4th country in the world to have the largest numbers of German speakers per population density
d)?????High tech affinity & infrastructure of internet connectivity to 95%
e)?????Cost efficiency
2.?????System integration
Another key aspect when choosing the right outsourcing partner is the system integration capacity and advanced capabilities. These enhanced outsourced support services include:
-?????????Advanced technology tools
-?????????Multilingual agents
-?????????24/7 availability
-?????????Knowledge management
-?????????Automation
3.???Omni-channel approach
It is well noted from a study conducted by Televerde that companies with effective Omni-channel support retain up to 85% of their customers as opposed to those with weak Omni channel system. Therefore, the outsourcing partner should take the time to understand your company goals and clearly outline the solutions which meet your needs & corporate objectives.
4.???Audit the Infrastructure & technology
If the infrastructure, counting for hardware, software systems are not reliable, you’ll be in for a lot of obstruction! Therefore, make sure that apart from infrastructure & technology the backup plans are arranged to be activated in case of any infrastructure breakdown in order to ensure business continuity. In that regard, check for information security, quality management and service management system certification such as ISO 27001:2013, 20000-1:2018 and 9001:2015.
Conclusively it is critical to find an outsourcing provider that continuously performs to maintain and ensure long-terms partnership. Thus, a provider that builds & expands your customer loyalty via innovative and agile CX services.
About SPEEEX LLC
SPEEEX LLC is a global Omni-channel business process outsourcing provider, specialized in customer experience management services. Likewise, the corporate employees more than 1200 employees on its 5 hubs that bring passion, diversity and excellence to its client’s business processes. The company brings an extensive experience in the areas of; telecommunication, retail, finance and hospitality. Furthermore, SPEEEX’s management system is certified with the international standards of: ISO 9001:2015, ISO 27001:2013, ISO 20000-1:2018, ISO 22301:2012, BS 10012:2017 and ISO/IEC 27701:2019 by TUV Rheinland GmbH.