Choosing the Right Conflict Resolution Method

The Thomas-Kilmann Model developed five various approaches for conflict resolution. Even though you may prefer one of the conflict resolution strategies discussed below, all of these strategies can be used effectively in certain situations. For example, if the issue is minor and will not have lasting consequences, it may be in your best interest to accommodate the other party rather than try to serve your own needs. However, if the issue is more severe and will impact multiple people, it may make sense to choose a strategy with more assertiveness. To choose the best conflict resolution method in any given situation, you need to consider several factors, such as:

·?????How important your desires are.

·?????The impact on you or others if your desires are not served.

·?????The consequences of choosing to be more assertive.

·?????Whether a collaborative or cooperative solution exists.

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Five Conflict Resolution Strategies?

1.????Compromise: This is when both sides agree to meet in the middle, and it may not be ideal, but it can often be necessary in order to avoid further escalation or deadlock. This is a win/lose – win/lose situation since the parties involved gain and losses through negotiation and flexibility. The main purpose of this approach is to find common ground and maintain the relationship.

This approach is best used when an agreement is needed between two parties with equal power or a temporary resolution in more complicated matters.

2.????Accommodating: This is a lose/win situation where one side gives to the other side in order to maintain peace. One party wishes to indicate a degree of fairness and encourage others to express their opinion. The issue or problem is more important to the other party concerned. The focus is on the issue and the relationship rather than arguing about the issue.

3.????Avoidance: This is a lose/lose situation for both sides as both sides avoid each other or the issue altogether. The issue will not be addressed, and it will remain unsolved. This approach is best used when the issue is a minor one and will be resolved in time without complications, and passing time helps the issue to be resolved. Furthermore, this approach can be used when more time is needed before thinking about dealing with the issues, or the impact of dealing with the situation may damage all parties involved.

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4.????Competition:?This is a win/lose situation, and both side fight for the best, and dominance and power determines the winner of the competition. This approach can be used when the other methods have been tried and failed, in emergency situations and when immediate decisions and action are needed, which does not appropriate for discussion and negotiation.

5. Collaboration: It is a win/win situation when both sides work together to find a resolution. This approach is both difficult and effective when it comes to managing the difference since it needs trust and commitment on all sides to reach a resolution through understanding the core problem and understanding each other’s situation. This approach is the best to use when both sides are willing to investigate alternative solutions that may not necessarily be to their own advantage, and the parties from different backgrounds and experiences are involved.

To conclude with it is worth mentioning according to the Thomas-Kilmann model people fall into two categories when choosing a conflict resolution strategy: assertiveness and cooperativeness. Assertiveness involves taking action to satisfy your own needs, while cooperativeness involves taking action to satisfy the other's needs. Several general tips for managing the conflict better include making both parties understand each other’s position, active listening and respectful communication.