Choosing The Best ECM System
As organizations have become more complex and geographically dispersed, and government regulations have evolved across various countries, there is a need to have a strong content management platform that is not just limited to document management. Traditionally, enterprise content management systems have focused on checking in/out documents, maintaining versions, searching and retrieving content etc. However, the scope of such platforms has evolved much beyond that to include capabilities like workflow management, records management, OCR, data privacy and multi-channel content management.
As companies transform their work models to include remote staff in various countries, the ECM is expected to provide a common repository for files and the ability to manage access as per defined rights. It is also expected to manage communications across teams as they work seamlessly to execute workflows to achieve the outcomes. Many companies also require their ECM platform to integrate with their ERP and CRM systems.
Apart from the features and functionality of the ECM system, it is critical to ensure that the company you are considering is proficient and has the requisite expertise in the domain and understands the importance of data privacy and protection. Some of the factors to consider when choosing the best ECM system are:
An adept solutions partner should have domain-wide expertise across industries like BFSI, Healthcare, Insurance, Media, Telecom, and so on. They should also have the specialization to deliver complex industry-specific solutions across the spectrum. You must ensure efficiency, compliance, and continuity to drive the business case for the selection of the right ECM system and solutions partner for you.