"Choose Your Attitude": a deeper mindset shift than you think

I am currently finishing up a proposal I've been collaborating on with a client who runs a mid-size hospitality business. He firmly believes in the outcomes that human-skills methodologies can bring others to. And he knows that human-skills helps create the type of workplace that you want to excel in and be in, so the customers feel the same. One methodology he focuses on is the FISH! Philosophy (mentioned previously in a newsletter ). This has been around since the 90s. FISH has four philosophies:

1. Be There With Your Customer
2. Play
3. Choose Your Attitude
4. Make Their Day

While FISH has been applied around the world, not all reports are positive. I'd put this down to bad facilitation. And some unethical leaders misuse number 3: "Choose Your Attitude". For example, forcing staff to be positive all day while disrespecting them suffocates any potential innovation and work relationships, and this leads to higher turnover.

Yes, any philosophy can be abused as no matter how pure the original intentions they are, the unethical will find a way to misuse it.

HOW 'CHOOSE YOUR ATTITUDE' CAN BE EFFECTIVE AND COMPASSIONATE

To implement "Choose Your Attitude" effectively and compassionately, realizing humans are a composite of various different emotions and actions at any time of the day is the key to its effectiveness.

Here, do this 10 second exercise:

1. ?????????? ???????? ????????.
2. ???????? ?????????? ?????????? ?????? ???????? ?????????? ???????? ???? ?????? ?????? ???????? ???? ??????????????.
3. ???????? ?????????? ?????????????? ???????? ?????? ???????? ????????????, ?????? ?????? ???????? ???????? ????????.
4. ???? ??????????????????. ???????? ????????.
5. ???????? ???????? ????????.

Which of them is your identity?

Now, some who are caught in say, anxiety, tend to bias that emotion and hold it up as their ID, disregarding the weight of opposing emotions. It is likely that we've all experienced this at one time.

'Choose Your Attitude' gives people freedom to acknowledge and set aside time for all their emotions while having the power to be any of them.

ALL EMOTIONS PASS, THEN COME BACK AGAIN

Say someone woke up today having had a bad sleep and overslept, they might feel frustrated. But receiving an email from a long lost friend who found them on Facebook and wants to catch up brings excitement. Similarly, when driving to work in extra-heavy traffic, they ponder their financial stress, and feel guilty about their contribution (and shame for doing this too many times in life). There's a performance review on today, and they are anxious.

With everything that's happening, you still choose to have a work attitude of being present for your customers, clients, prospects, guests, partners, and colleagues. You smile, laugh, accept, listen, and build on their ideas while acknowledging your other emotions.

By giving your emotions equal space, you can be present and authentic with others, rather than identifying with a single emotion. This freedom allows for genuine connections with those around you.

HOW THIS WOULD WORK

"?????? ???????? ?????????? ?????" says your negative emotions. "????'???? ??????????????????, ?????? ???? ????????, ???? ?????? ???? ?????????????????? ???????? ???? ???????? ???????????????? ?????????????? ?????? ??????. ???????????? ????!"

To avoid this negative dominance, it requires awareness and determination. Those negative emotions can carry a lot of force, and ride on previous pathways conditioned into us from an early age.

This might involve meditation time, or feeling safe to express any emotion to others without fear of their judgment or pushback (that is, support).

And in times of conflict with others, we still have the choice of choosing how we engage: do we let the others set the space, and if we do, how much power do we give to them to do this?

ENLIGHTENED MANAGEMENT

A manager who understands this philosophy, a bunch of things happen:

• they keep their staff.
• potential conflicts decrease.
• more ideas and solutions are gathered as a part of daily work.
• customers convert and stay.

Along with a number of other mindsets, this is the power of authentic 'Choose Your Attitude' at work.

???? WOULD YOU BE WILLING TO SHARE THIS?

I am hoping to get this out to those who can implement this type of mindset into their workplace: HR, People and Culture, Learning and Development, Operations and Management.

Could you send this to one person you are sure would be keen to read this type of material?

The more enlightened work places we can all create, the better our lived world can be.