Checking back in with our Valued Customers

Our commitment to you has never been stronger

As the coronavirus (COVID-19) reality evolves and forces changes in all of our lives in ways we could never have imagined, I’m reaching out to update you on our response, and how we continue to support you through this period.

At this time of disruption, distancing and uncertainty, staying connected has never been more important. Whether for a hospital, a scientist, first responder, teacher, family or a small business — staying connected will be a key part of seeing our country to the other side of this crisis.

More relief for our customers, for society, and those who give the most

With that in mind, we're pleased to extend our commitment through June 30th to waive late fees and to not terminate service for those consumers and small businesses who are unable to pay due to disruptions caused by the coronavirus pandemic. Customers who notify us will also be automatically enrolled in a program to help manage payments.

We’re also:

• Automatically adding an additional 15GB of 4G LTE data for you to use from May 1st through May 31st to learn, work or keep connected during this challenging time;
• Giving you free access to learning tools to help with ongoing engagement during our new normal;
• Continuing our low-income internet option for new Fios Internet customers and waiving router charges for two months;
• Extending our "Those who serve" discounts now, and moving forward, to include nurses and teachers, in addition to first responders, veterans, and active-duty military who already benefit from our best pricing for Verizon Wireless and Fios Internet service. Many of our heroes already rely on America's most reliable networks to keep them connected and this is a way for us to thank them for everything they do during this challenging time, and always.

We’ve now committed over $50 million in contributions and donations to nonprofits, including No Kid Hungry, the American Red Cross, and the CDP COVID-19 Solidarity Response Fund for WHO. And in partnership with the New York Times, we're giving 14 million high school students within the U.S. free digital access to NYTimes?.?com.

Our commitment to you

We are committed to helping you stay connected during this difficult time. We’ve expanded our website to include frequent updates on our services and encourage you to check back regularly to see how we're supporting you during these times.

We can’t predict what the next few weeks will bring, but I have never been more proud to serve you, keep the world connected and help our communities rise up and recover.

Ronan Dunne

Group CEO - Verizon Consumer