Check Out Episode 24 of Speaking of Service!

Check Out Episode 24 of Speaking of Service!

In the 90’s and 00’s, the Technology Services Industry Association ( TSIA ) helped fledgling companies like Cisco to achieve prominence amid waves of economic and technical disruption.??

Their books chronicle the intense transformation impacting winners and losers in the tech industry: The Complexity Avalanche , Bridging the Services Chasm , Consumption Economics , B4B , Technology as-a-service Playbook . Industrial equipment services executives will find parallels applicable to their transformations.???

In episode 24 of Speaking of Service , TSIA’s head researcher John Ragsdale shares insights on the state of service in 2023.?

Check out the companion blog here .??

Enjoy!?

Wolffie

Christine Wolff

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