ChatGPT - a superpower for employees?

A lot has been spoken about ChatGPT in the last few months and my LinkedIn feed was flooded with thought pieces from some amazing people I follow and am connected to. People spoke about the ‘a-ha factor’, the use cases, the possibility of job losses and the latest these days about what are the best prompts to use in ChatGPT to get the most effective responses. I finally have built up the courage (my first LinkedIn article!) to share my opinion on how ChatGPT (and tools alike) could impact the workforce.

My opinion comes from a perspective of an individual who has held a mix of operations and strategy roles in the past. What I have done is try to see how ChatGPT could have helped me in real life situations and what domino effect would it have had on my daily work, morale, and competence. While this article doesn’t talk about specific instances (boring!) from my past work experiences, it gives my view on what this could have culminated to for individuals like me and my employer.

To put it simply, I think a tool like ChatGPT would transform me from an average employee to a super-employee. Would it take my job away? Heck no! In fact, it would probably free up so much of time from my day-to-day activities that I would have the chance to add so much more value to my employer. And what would that lead to? Probably, a promotion? Maybe.

If I were to think back at the tasks I was assigned at work, having something like a ChatGPT at my disposal could have really taken my outputs up a notch. Would it be a 100% AI generated output? Definitely not. Probably not even 50% in most of my work tasks. But if it improved the quality of my work by just 15%, that would still be a better output. Where ChatGPT would really have had an impact would be reducing the time of completing tasks. I would imagine the reduction in time to be anywhere between 30% and 70%.

Now, given this free time, and better-quality output, organisations that really want to grow would help employees use this newfound free time to extract more from them in terms of ideas, recreating work-streams considering tools like ChatGPT as ‘always available’ and ‘the new normal’ and so on. All that the organisations would need to do would be to train employees on how they can effectively use such AI tools.

How would this impact employees? They’re suddenly more efficient, they’re generating better quality outputs and they’re getting a chance to add more value to their employers in areas other than their daily BAU activities. Employee motivation would jump. They’d be supercharged to get to work and make an honest and positive impact on the world. Employees would be more confident to pick up new tasks and learn new skills. They’d be the ‘super’ version of themselves!

Lastly, what would all this mean for organisations? They now have – a) high performing employees, b) better outputs than ever before leading to bumper client satisfaction and c) employee engagement scores hitting the roof. In my opinion, this is an organisation with a growth engine on steroids.

For now, I can’t wait to see what 微软 does to embed ChatGPT in Microsoft Office and how this redefines a ‘regular-day-in-the-office’.

#chatgpt #futureofwork #digitaltransformation #thenewnormal