ChatGPT: Motorist uses AI chatbot to challenge Gatwick Airport fine
A motorist fined after driving through Gatwick Airport's drop-off zone successfully challenged it using an artificial intelligence (AI) chatbot.
Shaun Bosley, from Brighton, dropped a work colleague at the airport in November and received a ￡100 "final notice" from NCP several months later.
He turned to AI, using ChatGPT to generate a human-like appeal, saying he had had no previous notice of the fine.
Mr Bosley said NCP reduced the fine to ￡15, which was the original amount.
ChatGPT users simply type a request into a chat box and the system can generate a response almost instantly.
"In the end, I just typed, 'write an appeal to a penalty charge notice for driving through Gatwick Airport. I have received final notice, but never received first notice of the penalty', and straight away it came back with a great response," Mr Bosley said.
Motorists dropping passengers at Gatwick must pay ￡5 for a maximum of 10 minutes. They are charged an additional ￡1 for every minute they stay after that up to a maximum of 20 minutes.
ChatGPT helped him create the appeal which referred to the "undue stress and hardship" the final notice had caused
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It also asked NCP to provide "information regarding the circumstances" as to why Mr Bosley had failed to receive a first notice of the fine.?
Part of Mr Bosley's letter read: "I understand that it is my responsibility as a driver to be aware of the rules and regulations regarding driving through an airport.
"However, I never received the first notice of the penalty and therefore, did not have the opportunity to contest the charge or pay the fine in a timely manner.
"I believe that the debt collection process has been premature and I request that you reconsider the penalties imposed."
Mr Bosley added: "It's insane how it writes like a human. I didn't have to look at it and think 'that sounds like a robot, I need to change some of it', it was so conversational."
He said NCP replied the following day, and reduced the fine to ￡15, which was the original amount.
NCP said it "takes appeals on their own individual merit".?
Credit: BBC News (Hamish Mureddu-Reid & PA Media)