ChatGPT - A great disruptive innovation, still to mature...!!

ChatGPT - Another AI enabled Chatbot which went viral within hours of its launch & is capable of disrupting some industries in coming months.

Its built on top of OpenAI’s “GPT-3” family of large language models & is fine-tuned with both supervised and reinforcement learning techniques.?

Sharing my views based on some research I did on its capability, current shape & future possibilities.

Advantage

- It has garnered worldwide attention for its efficient and precise ability to write emails, essays, poetry and even generate lines of code based on a prompt.

- Gives very specific generic response to the questions or queries based on the “Prompts” as it’s a data trained model.

Industries at risk of disruption

• Google Search, CodingHacks
• Education, EdTech, HR & Recruitment etc
• Role Plays - Storyteller, Tech Reviewer, Profile Builder etc
• Content Creation, MarTech & Branding
• Social Media Influencer & Communicator
• Customer Services - Conversation AI driven Bots

Current Limitations:

• Very initial raw version, yet to mature. Microsoft is pumping money to get it to next level.
• Can’t give answers to latest questions as is trained on data till 2021.
• Response is limited to generic information, not very analytical & tactical direction. It's not perfect but it is a great starting point to make life easier for few things.
• Data Accuracy is still questionable.
• Security & data privacy is a big concern

Inference:

Though many organization & startups are jumping to try it out for one or the other possible business use cases, In my views, It still has little long way to mature as a robust plug & play model. It will for sure have major impact on customer services using chatbots which is currently having lot of limitations, with AI driven conversation using AI enabled bots like ChatGPT, it will prove to be more convenient & productive for the organizations as well as improve customer experience & engagement.

Using such models, will reduce the manual interventions, make interactions more meaningful, engaging & efficient with higher efficiency with lesser manual interventions, customer support manpower will focus more on strategies leading to better conversions, brand consistency & brand loyalty.

Though there are more than 20 odd AI driven chat bots already in market competing with each other, with ChatGPT coming in, there will be even bigger push in this segment. "GoogleBard" - backed by Google could be an immediate competition/threat, which though wasn't able to make the equally viral buzz to meet the high expectations as it was a hush-hush launch, but google being the index of internet (worldwide content) will have a big push to GoogleBard to give more accurate, specific, analytical response.