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ChatGPT & Gen AI For Real

Chief Executive Group

Where CEOs come to learn from and help each other take their companies to the next level.

发布日期: 2023年8月6日

Separating the hype from the real when it comes to AI is a real challenge. In response to overwhelming demand from CEOs for answers to the question, How can my people actually use ChatGPT, et. al.?, we’re kicking off our AI 360 Academy series with a 3-hour session full of hands-on, pragmatic techniques to use generative AI safely to radically improve productivity and effectiveness in your HR Department this Tuesday.

We’ll follow that in the next two weeks with similar sessions for your finance and marketing folks. We hope your teams find them useful, and, based on current overwhelming demand for the sessions, we’re likely to make this an ongoing thing. Stay tuned.

Meanwhile for CEOs and their teams, there is also another, overarching issue to tackle: As we accelerate into our AI-fueled, data-driven digital future, how do we keep and build trust with our customers, our employees, with society?

It isn’t just a good question—it’s likely going to be?the?question going forward for many of us, no matter the size of the company. How do we keep customer data safe? How do we make sure generative AI hallucinations don’t creep into marketing materials and customer communications? How do we make sure the algorithms we run aren’t biased or discriminatory? How do we protect our intellectual property?

Some best practices emerged from an event I’ve referenced before: the inaugural Digital Trust Summit at the Watson Institute at Brown University, which I attended earlier this year. A few key takeaways from participants at that event, which our friends at the Conference Board jotted down, are worth keeping in mind during the many conversations we’re all having around AI, data and digital transformation these days:

Know that without digital trust, you’re done. “Financial services institutions are based on trust,” Brian Moynihan, CEO of Bank of America, told the group. “We hold it. We help people engage with the economy. With that trust, we are able to provide great capability to our customers in the digital space.”
Prioritize technological understanding. It is critical that you have access to people, inside or outside the company, with the bandwidth and sophistication to advise on technological opportunities and risks.
Promote fairness within technological systems by having transparent discussions and relentlessly testing, so that AI reflects our ideals, not our current imperfections.
Diversify the talent that is building and adapting technological systems.?Ensuring these teams are not monolithic will have a huge, positive impact on fairness and equity.

And, finally, embrace technology, but do it responsibly and iteratively.?Listen to your customers, learn from experts, learn from the adaptation of technology advances over the past several decades, adapt for your needs and reinvent as circumstances change. Test technological systems for security, accuracy and fairness before, during and after deployment. Read the full article | More about AI 360 Academy >

— Dan Bigman, editor, Chief Executive. [email protected]

LEADING READING:

Know the risks. ChatpGPT is all the rage, writes White Knight Labs founder Greg Hatcher, but the very qualities that make generative AI attractive also make it “a major cybersecurity concern.” Here's what your CISO needs to know. (Chief Executive)

Trust and team synchronicity. When different teams fail to share plans because of a lack of trust, a dangerous pattern of self-constraint can develop, causing a domino effect that hurts sales, finance and the supply chain. (Chief Executive)

Purpose-driven leadership. The idea of servant leadership brought us to a more compassionate, human-centered work environment, but in today’s climate, it’s a recipe for burnout. Try this instead. (HBR)

The great risk of China. Bank of America CEO Brian Moynihan said one of the biggest threats to the U.S. economy continues to be the status of the “Chinese-American relationship.” (Fox Business)

Adapting to the new hybrid norm. Changing consumer behavior has forced several apparel companies to reevaluate the way they do business. Their efforts are a lesson in the right way to listen to customers. (Inc.)

Not shy on A.I. While some companies are hedging around A.I. for security reasons, Intel CEO Pat Gelsiner is going full throttle, telling investors that Intel plans to “build A.I. into every product that we build.” (The Verge)

UPCOMING EVENTS:

Women in Leadership Series: Female Leaders Empowering Female Voices

Sep. 27?| Taking Smart Risks |?Kim Ryan,?CEO, Hillenbrand
Nov. 9?| Finding Balance in Work & Life |?General Lori Robinson,?Former Commander of the U.S. Northern Command and North American Aerospace Defense Command, Air Force
Dec. 14?| Embracing Change & The Power of EQ |?Gail McGovern,?President and CEO, American Red Cross; Board Member, DTE Energy and PayPal