Chatbotly Unveiled: An Initial Exploration into the New Chatbot Platform with Founder Lena Shakurova"

In this article, we’re discussing with Lena Shakurova, the founder of Chatbotly, how this platform may help reshaping customer interaction for small and medium size businesses.? Read on to explore the innovation behind Chatbotly.

I recently had the pleasure of speaking to Lena Shakurova, a seasoned Chatbot Developer & Conversation Designer with over six years of experience. With a rich background in artificial intelligence, linguistics, and business, Lena has collaborated with diverse businesses, offering full-cycle chatbot development services, from strategy and conversation design to implementation. Today, she is not only a freelancer but also runs a chatbot development agency, ensuring that companies get chatbots that truly work.

The rise of Chatbots:

Last year 88% of customers had a conversation with a chatbot. (https://www.tidio.com/blog/chatbot-statistics/ ) In 2023, the chatbot market is projected to grow over $994 million. This is a huge growth, indicating an annual gain of around $200 million. With its current compound annual growth rate (CAGR) of about 22%, we can expect this number to reach 3 billion dollars by the end of this decade.(https://www.tidio.com/blog/chatbot-statistics/ ) With the introduction of ChatGPT, I believe? the growth of Chatbots will only become stronger.?

Let us get the jargon out of the way:

Chatbot:

A chatbot is a software application designed to simulate human conversation. It can chat with a user in a natural language like English, and it can be deployed on websites, messaging apps, or other platforms. Chatbots are used for various purposes, including customer service, information retrieval, and entertainment. (https://www.techopedia.com/definition/16366/chatterbot )?

Tone of voice:

Tone of voice in chatbots refers to the bot’s style of communication, embodying the brand voice. It should be clear, concise, and maintain a balance in personality, reflecting a thoughtful representation of the brand. The tone of voice should facilitate interactions, focusing on being helpful and avoiding unnecessary embellishments or cultural insensitivities. (https://api.slack.com/best-practices/voice-and-tone )

Knowledge Base:

A centralized, organized repository of information, serving as a self-service helpdesk for customers and employees. It can contain structured information about a product or service, including FAQs, how-to articles, and troubleshooting guides, aimed at resolving queries and enhancing user experience.(https://document360.com/blog/what-is-a-knowledge-base/ )?

Benefits of using a chatbot:

• Chatbots can enhance customer service by answering customer queries instantly. (https://www.zendesk.com/blog/5-benefits-using-ai-bots-customer-service/ )
• Using chatbots can reduce costs. (https://www.cnbc.com/2017/05/09/chatbots-expected-to-cut-business-costs-by-8-billion-by-2022.html )?
• Users can interact with technical documents more easily (https://blog.hootsuite.com/benefits-of-chatbots/?utm_source=twitter_hootsuite&utm_medium=owned_social&utm_term=0fcddf51-5f52-4f23-9f4c-5deb7a956a04&utm_campaign=all-alwayson-none-glo-en----social_hootsuite--- )?

Now that we've dealt with the essential terms and why chatbots are important. Let's delve into how with Chatbotly you can create smart chatbots that improve customer interactions.

Section 1: Ease of Use and Practical Utility?

Ease of Use:

Chatbotly is specifically designed to make it easy for anyone, also people with no experience with chatbot development, to create chatbots based on their knowledgebase. In my experience, developing a chatbot in Chatbotly is more user-friendly for beginners than other low-code, no-code platforms like Voiceflow, Bottpress, and StackAI. I have tried to build chatbots on these other sites and found it much harder to do.?

How can Chatbotly help in enhancing customer interactions?

• When installed inside your product, Chatbotly can help instantly answer questions about your product features and help your users become experts in your product much faster and use it more efficiently.

• When installed on technical documentation pages, Chatbotly can answer questions about how to user your API, where to find tutorials on certain feature and other questions that get raised while getting to know your? technical documentation

• When installed on a landing page, Chatbotly can quickly address prospect queries about features, pricing and what makes your product special, while capturing leads and helping you convert your website traffic into paying customers.

Section 2: Customization and Learning?

Customization:

First, you can change how the chatbot visually looks. You can change font family, size and colour, and welcome messages, upload your logo, change colours of the background, and user and chatbot messages making sure the chatbot widget fits your company’s branding.

Second, you can change the tone of voice as well as define the chatbot's main goal when interacting with the user, such as answering questions in a friendly manner, encouraging them to schedule the demo or something else.

Cost:

Chatbotly’s pricing will start from $29 and at the moment they are in public beta testing, so you have a chance to try all the features for free and help improve the product with your feedback.?

Future Developments:

Chatbotly is currently honing its insights dashboard to facilitate a deeper understanding of user queries directed at the chatbot. Additionally, exciting integrations with Slack, WhatsApp, and Telegram are on the horizon. Keep an eye out for these advancements!

If you want to interact with a chatbot built in Chatbotly please click on the following link. The chatbot was built using Chatbotly and the wikipedia page on data analysis as its knowledge base. The decision to utilize the knowledge base was primarily due to a significant portion of The AI Way readers either currently working in the data analysis field or aspiring to pursue careers in this domain

Want to build your own chatbot:

Here are some tips for building your own chatbot in Chatbotly:

1) Start with asking yourself, which problem do I want to solve with a chatbot? Is it to improve traffic conversion, educate prospects about my best features, increase amount of demos scheduled or something else?

2) Write a nice intro message giving examples of questions the chatbot can answer, e.g. "Hi, I am a support chatbot of Chatbotly, I can help you answer questions about how to use our product, leave feedback or report a bug. What can I do for you today?"

3) Upload documents and website links you have available but don't spend too much time on it.

4) Create a simple version of the chatbot and release it to users as soon as possible to start learning from their feedback.

Conclusion:

Chatbotly is an easy platform to create your own chatbot if you are a small to medium size business. It also has tons of options to customize your chatbot to make sure it matches your brand visual appearance, tone and voice.??

I want to thank Lena Shakurova for taking time out of her schedule to conduct this interview and wish her the best of luck in her new endeavor.?

Intrigued by the potential of Chatbotly? Try out our live demo to experience the revolutionary interaction! https://widget.chatbotly.co/demo_widget/11d54bdf-3c51-475d-8394-9d698888781d .?

If Chatbotly resonates with your vision for advanced customer communication, discover more and consider connecting with the founder, Lena Shakurova, on LinkedIn to stay abreast of the innovative strides and insights in chatbot technology!

Have thoughts on the future of chatbot platforms or are curious about Chatbotly's potential? Share your insights in the comments below. Let's shape the conversation together

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The views and opinions expressed in this article are those of the author and do not necessarily reflect the official policy or position of any other agency, organization, employer, or company.