CHATBOT

A chatbot is a computer program that simulates human conversation with an end user. Though not all chatbots are equipped with artificial intelligence (AI), modern chatbots increasingly use conversational AI techniques like natural language processing (NLP) to understand the user’s questions and automate responses to them.

• Chatbots, also called chatterbots, is a form of artificial intelligence (AI) used in messaging apps.
• This tool helps add convenience for customers—they are automated programs that interact with customers like a human would and cost little to nothing to engage with.
• Key examples are chatbots used by businesses in Facebook Messenger, or as virtual assistants, such as Amazon's Alexa.
• Chatbots tend to operate in one of two ways—either via machine learning or with set guidelines.
• However, due to advancements in AI technology, chatbots using set guidelines are becoming a historical footnote.