Chat GPT: A New Name For Solving Old Problems and 3 Ways You Can Have Ai As A Friend, Not A Foe

Eric Hanselman of 451 Research I think says it best.

“Getting access to OpenAI’s natural language processing (NLP) capabilities could enhance [Microsoft’s] products and make them easier to use,” he said. “Virtual assistance is a key technology for any technology portfolio, as customers look for simpler and more powerful ways to interact with products and services. NLP offers a more human-friendly way to interact with products.”

Conversational Ai won't just change Microsoft products. Vendors like 思科 NICE CXone , Zoom Genesys , Verint and others have worked tirelessly to bring automation to the intersection of Customer Experience and Efficiency. It's important that organizations Identify where their customers need urgent help with a product or service and then lean on companies like Servion Global Solutions to orchestrate the symphony of the tech stack. How can Servion Global Solutions improve how your customers interact with all your products?

1.) VIP Engagement Front Ending Customer Experience

System Integrators like Servion Global Solutions have the industry knowledge and expertise to identify what systems hold important customer data and can implement various technologies to seamlessly tie these back end systems together to properly Identify every client, patient, or user and provide them with the self help they need in that moment. Making customers feel heard and that thier needs are put first. Taking care of what matters most for the customer while agents can be tactically addressing the larger issues of your client base. Using or developing a UI to make your customers feel understood and safe while charging your Virtual Agent with the appropriate information to serve the customer.

2.) Ambient Business Intelligence

Extracting information from your IoT, HCL, Ai, and ML, Servion Global Solutions knows how to coordinate data from multiple vendors to be proactive and not reactive. Reducing the need for your clients to call you. The business now becomes a shepherd to the end client instead of the ER doctor. Proactive insights to overdue payment history, change in health, suspicious account activity across devices or tech eco systems can put your business in front of the problem to quickly bring a resolution to your client. Servion can then assist you in reallocating the customer experience resources reducing overall operational expense.

3.) Voice Biometrics

Beyond Powerful. While Ai is driving how technology patterns our future interactions, the need to maintain our individual identity will survive all future innovations in this space. From our visit to the doctor's office, to transferring funds to our savings, Voice Biometrics is securing dozen's of Organization's client base and saving these companies millions of dollars a year in both penalties and lost funds. Fingerprinting the voice of who does business with you can make the difference of a great CX experience vs. average. I'd rather hear, "Hey Mr. Williams" before I hear, "Who do I have the pleasure of speaking with today?".