Chat bots change the customer experience - Dynamics 365 Virtual Agent for Customer Service

Chat bots change the customer experience

Microsoft is now offering a solution that enables companies to respond automatically and efficiently to problems and questions their customers may encounter. With the help of AI and intelligent chat bots, companies are able to react quickly and easily to the concerns and requests of their customers.

Dynamics 365 Virtual Agent for Customer Service is now generally available and is the ideal way for customer service and support staff to maintain contact with their customers.

By combining Power Virtual Agents and Dynamics 365 Customer Service Insights, you provide the optimal solution to ensure comprehensive customer relationship management.

The benefits of virtual agents for your customer experience

Customers, website visitors and interested parties often have the need to be able to communicate with a company around the clock. At the same time, quick, understandable and helpful answers to your questions are expected. By using intelligent chat bots , these needs can be addressed, which can have a positive impact on the user experience of their customers .

Furthermore, through the use of artificial intelligence, each individual customer can be addressed in a more personalized way. An automated chat bot can directly access a customer's history and thus provide them with customized answers. This favors a stronger customer relationship .