Chat bots and Business Communication: How to be more Human?

Remember times when we had to stand in long call queues, go through a tiring IVR process and then finally connect to a human representative to start the entire process again.

A way too long and unorganized process only irritates the customer and leaves a bad impression of your business.

But, it’s not the same anymore. You have automation, you have social media and you have chat bots; that are quick to interact with and are efficient.

 Here are a few ways bots are making business better:

• Immediate and Efficient Communication - Unlike a human customer service agent, a bot can be available 24×7, retrieve past transactions chat history, user behavior and provide real-time support.
• Understanding Customer Requirements - Through AI, ML and NLP, bots can actually understand the context of a customer query.
• Eliminate Repetition & Enhance Productivity - Humans after all get exhausted. Bots can be programmed to answer with ease when asked the same question repeatedly.
• Devoid Of Any Bias - Machines, unlike humans, do not have independent thinking or experiences that could limit or bias their answers.

 Bots aren’t as inhuman as we think. After all it’s humans who are making it all possible.

Feel free to write back to me if you think otherwise or if you’d like to discuss anything about communicating better. :)