Chat with a bot is not a chat... at least not yet...

Wlodzimierz Gontarz Wlodzimierz Gontarz

Wlodzimierz Gontarz

Technical writer: Defining documentation needs and strategy, and creatin software documentation at IT

发布日期: 2018年7月17日
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This reading reminds me of my latest experience when I tried to reach a real human in DHL to help me find my lost package with goods bought from the Internet. I did a few calls and always kept losing my patience when a chatbot was smart enough to ask me for shipment numbers but stupid enough to never understand my answers in plain English. Plus: no option to contact a flesh and blood with brain. At least package arrived some time later.... but first (or maybe second) contact with a chatbot was really excruciating. Maybe in the future those bots will become capable of having a conversation with people, but today the reading is so true..... :)

https://everypageispageone.com/2018/01/30/chatbots-are-not-the-future-of-technical-communication/


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