Charting the Path from 2023 to 2024: A Thoughtful Reflection
Manoj Bhatia
Telecom, AI, CX Leader | Transforming Customer Experience, AI Implementation with Research and Advisory | CCaaS -CPaaS - Conversational AI | Agentic AI | Cloud Services- Cosell and Marketplace
Welcome to the New Year! As we embark on this exciting journey together, I'm thrilled about the prospects of continued development, exploration of possibilities, and staying abreast of the latest happenings in the dynamic realms of telecom, CX, and AI. Join me as I delve into my top 10 newsworthy items from 2023 that left an indelible mark, spanning the tech and non-tech landscapes.
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1. The Evolution of Remote Work ??
The remote work debate has settled, and the tech industry witnessed a paradigm shift. Thanks to collaboration tools from Cisco Webex, Microsoft Zoom, Salesforce, the "hybrid" workplace emerged as the new norm, redefining the way we work and collaborate. Case closed in my opinion.
2. Innovation Chronicles ??
A few tech industry stalwarts caught my attention with new chapters of innovation: OpenAI (Disrupting norms), ServiceNow (Unifying platforms for seamless operations), NVIDIA (Paving the way for AI advancements), Microsoft Copilot & AI Community (A game-changer in modern work), Amazon Web Services (AWS) (list too long from goodness in re:inventing all the time), 谷歌 way yo go Gemini!)
3. The Rise of Chief Partner Officer (CPO) ??
No surprise, in the era where "nobody wins alone," the role of Chief Partner Officer became a reality. It's the DNA of partnerships that industry needs! Thank you Partnership Leaders and my global partnering community for thought leadership.
4. Mainstreaming EVs and Charging Infrastructure ?
Thank you Tesla, 2023 set the stage for mainstreaming Electric Vehicles (EVs) and developing robust charging infrastructure. Exciting times lie ahead in the pursuit of sustainable transportation.
5. CX Reigns Supreme in the Age of GenAI ??
Customer Experience (CX) emerged as the king of use cases for #genai and #conversationalai. Thanks to advancements like #chatgpt , Gartner revealed that 38% of respondents considered CX/retention their primary focus in generative AI investments.
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Non-tech Chronicles:
6. SAT Takes a Turn ??
Young adults experienced a shift in the SAT score reporting, hinting at a broader need to reevaluate standardized testing. Perhaps, authentic critical thinking skills alone will reshape the future of college applications?
7. Global Population Surpasses 8 Billion ??
We are a staggering 8 billion human family now! yet a billion people lack access to clean water. Can technological innovations address this critical issue? Room for efficiencies beckons. #gratitutde to charity: water and Water.org
8. Barbie Challenges Stereotypes ??
In 2023, Barbie took a stand against girl child stereotypes, sparking a healthy debate and pushing the boundaries of intelligent moviemaking.
9. Taylor Swift: Disrupting Music Industry Norms ??
She captures the zeitgeist of 2023, brings joy and tears to billions with her music, continues to disrupt norms in the music industry, showcasing the power of innovation and reinvention. Commendable!
10. Welcome Generation Alpha ??
Marking the birth of a landmark generation, Gen Alpha (born between 2010 and 2024) is anticipated to be the largest in history, with over 2 billion people. As social researcher Mark McCrindle coined the term, the characteristics and impact of Gen Alpha are set to shape the future. Thank you April Rubin at Axios for the December 2023 dose of reality.
As we step into the new year, these trends and developments set the stage for a year of growth, innovation, and transformative change. Here's to embracing the challenges and opportunities that lie ahead.
Product Management Executive | AI/ML & IoT Innovator | Driving Market Leadership in Renewable Energy & Cybersecurity | Expertise in Strategic Vision, Cross-Functional Team Leadership, and Data-Driven Product Development
1 年What an invigorating roundup of 2023! Your insights into the year's significant developments, spanning both tech and non-tech sectors, truly capture the essence of a transformative period. The evolution of remote work and the mainstreaming of EVs mark pivotal shifts in our work and environmental consciousness. Meanwhile, the rise of roles like the Chief Partner Officer underlines the growing importance of collaborative leadership in business success. Your highlight of customer experience in the age of GenAI showcases the critical intersection of technology and user engagement. On the non-tech front, from the global population milestone to Barbie's challenge to stereotypes, each point reflects significant societal shifts. Your enthusiasm for these developments sets a dynamic tone for the year ahead, promising continued growth and innovation. Here's to a year filled with opportunities and transformative change! ??????
Melih Oztalay Improves Digital Marketing Results | $30M+ generated for clients | Helping businesses increase by 200% their website conversions by optimizing their landing pages & CTAs
1 年Happy New Year! This is a great mix of tech and non-tech highlights. The shift to hybrid workspaces has been a game-changer, hasn’t it? Tools like Cisco Webex and Microsoft Zoom have made such a difference in how we collaborate. I’m with you on the importance of the Chief Partner Officer role. It’s all about teamwork and synergy in today’s business world. The progress in EVs and sustainable transport is super exciting. Kudos to Tesla and others leading the way. Also, the advancements in AI and customer experience, with things like ChatGPT, are changing the game for everyone in the industry. On the non-tech front, the changes in the SAT and the fact that we’re now a family of 8 billion on this planet put things into perspective. It’s a big reminder of our role in shaping a sustainable future and rethinking education. And yes, the emergence of Generation Alpha is something to watch. It’s interesting to think about what their impact will be in the coming years. Thanks for sharing these insights. It’s a great reflection on last year and sets an exciting stage for 2024. Can’t wait to see what the year brings and looking forward to more of these discussions! #2023trends #2024planning #technologytrends #businesstrends
Global Technology Executive Helping Enterprises Succeed in Their Digital Journey: IT Consulting, Digital Transformations, Program Management
1 年Great observations!
Generative AI | UC | CC | Collaboration | Digital Workplace | ITSM | Global Partnerships | Honoring My NYPD Cousin Lost on 9/11
1 年Manoj, I love #3! ??